Operations/Administrative Assistant - Bay Cove Behavioral Health and Wellness Center - Cape Cod - Cape CCBHC

Bay Cove Human Services' mission is to partner with people to overcome challenges and realize personal potential. Bay Cove pursues this mission by providing individualized and compassionate services to people facing the challenges associated with developmental disabilities, mental illness, substance use disorders, and homelessness at more than 175 program sites throughout Greater Boston and Southeastern Massachusetts.

Bay Cove Human Services is committed to ensuring the representation and participation of candidates from diverse backgrounds and experiences. We encourage all qualified individuals, particularly those from historically marginalized groups, to apply.

Job Summary:

The Operations/Administrative Assistant of the Bay Cove Behavioral Health and Wellness Center is responsible for organizing, coordinating, and monitoring all non-clinical operations of the CCBHC program operated out of the Bay Cove Behavioral Health and Wellness Center. The Operations/Administrative Assistant will provide administrative assistance including triaging calls, assisting Persons, their families and collateral service providers to get answers to questions; and providing direct support to Bay Cove Behavioral Health and Wellness Center staff, including monitoring & coordinating daily team schedules and supporting staff both in the office and in the field. This position contributes to Bay Coves mission by working in a program providing access to services that address the needs of community members most impacted by deleterious social determinants of health.

This is a non-exempt position.

Essential Functions of the Position:

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  With the Project Manager and Project Evaluator's guidance, ensure that all program development plans and activities are executed in keeping with the funding requirements of SAMHSA and in keeping with Bay Cove's values, mission, vision, and strategy for the implementation of the CCBHC program operated out of the Bay Cove Behavioral Health and Wellness Center

  
  
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  Ensure organized and complete electronic and paper filing systems by scanning and filing documents to appropriate folders, uploading requested documents

  
  
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  Prepare graphs, infographics and other data visualization tools to display program information for funders and designated community partners

  
  
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  Maintain patient databases, perform administrative tasks, assisting in grant preparation, performing literature searches and participating with the Project Manager and Project Evaluator in preparation of data and other reports

  
  
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  Collaborate with the evaluation team to ensure continuous quality improvement

  
  
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  Ensure answers to questions for Persons, families, community sources, and agencies are delivered in an accurate and timely manner

  
  
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  Utilize recovery-oriented language and principles in all communication and interactions with persons, colleagues, and collaterals

  
  
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  Perform other duties as assigned by supervisor

  
  

Job Requirements:

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  At least one year experience providing services to individuals who have mental health and/or substance use challenges; a Bachelor's Degree in Psychology, Social Work, or a related area can be substituted for experience

  
  
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  High School diploma or GED required

  
  
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  Demonstrated capacity to work collaboratively as a member of a multidisciplinary and cross-functional team, to function as an effective change agent and to negotiate and resolve differences both in a team environment and independently.

  
  
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  Ability to interact with and communicate with all contacts with the highest level of respect, clarity, precision and good will.

  
  
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  Professional written and oral communications skills.

  
  
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  High degree of personal organization, attention to detail, and time management skills.

  
  
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  Proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.

  
  
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  Valid driver's license preferred.

  
  
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  Bilingual candidates encouraged to apply, pay differential offered for candidates with fluency in certain essential languages.

  
  

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

• Hyannis, Barnstable, MA 02601, USA