Manager Growth and Development Job Code: MG3600 ABOUT US We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day. JOB TYPE Classification: Exempt Supervises Positions: Yes JOB SUMMARY Works directly with Growth and Development (G&D) Directors, functional departments and providers across the system to advance the strategic roadmap. This role reports directly to the Growth & Development Directors for UVACH with matrix reporting responsibility as assigned for programs and items related to strategic growth and development. This role does not support direct operational oversight responsibilities, however, is responsible for execution on priorities by partnering with all key stakeholders. Position will be hybrid and require some travel between sites. Collaborates with entity and G&D leadership to support and execute on Community Health's growth, including but not limited to:
- Increase provider access and improve the coordination of experience within our healthcare system through a variety of partnerships models (ex: Employed/Affiliation opportunities, remain independent, hybrid support models);
- New specialty integration; and ongoing development of services.
- Coordination and management of clinical service line and program growth and strategy execution
- Proposal development for new partnership opportunities & market and business development
- Accepts and creates an environment that supports and respects diversity: Models behavior and language that is inclusive and respectful of diverse cultures. Actively communicates with and involve others through regular dialogue. Explains strategy in an inclusive way.
- Through dyad partnership, creates a shared programmatic vision and converting strategic concepts into business goals and actionable tactics to drive execution across network of services. Keeps partners, managers and team aware of strategic goals and initiatives.
- Leads initiatives in a fast-paced, matrixed and dynamic environment. Maintains focus and prioritize execution on tactics and solutions to drive organizational growth within the marketplace.
- Supports G&D leaders to identify transformational care opportunities within assigned programs, conduct analysis, and identify strategies to design services that meet needs of local communities.
- Partners with others to support strategic recruitment goals and the elevation of new providers including: refinement of on-boarding processes, cultural integration, community orientation, network development, and long-term retention and engagement.
- Partners to develop growth performance dashboards for assigned programs to track progress and together with executive partners, accountable for analysis and interpretation of trends and action planning, to ensure strategic goals and objectives are met.
- Establishes routine interactions to build trust and open communication. Leads with influence to move groups towards achieving programmatic and system objectives. Employs a participative leadership style to actively engage multidisciplinary stakeholders, encourages open and transparent communication, understands needs, identifies competing priorities, and seeks and integrates continuous feedback to ensure successful decision making and implementation processes.
- Serves as a bridge between strategy and operations for items relating to growth. Acts as a catalyst for change. Partners with G&D team, operational leaders and key stakeholders to prioritize feedback identified through conversation with physician partners. Through transparency, diplomacy and tact in communication and approach, develops tangible, well communicated action plans to ensure follow through on agreements made to drive improvement.
- Develops positive relationships through shared dialogue and effective feedback loops with valued partners including, internal and external stakeholders, employed, affiliated and independent physicians and strategic community partners.
- Understands market landscape through: data, workforce assessments, trends in healthcare, competitive landscape intel, and physician and APP partners' historical context and insights. Collaborates with others to craft and communicate value proposition and translate opportunities into goals and actionable tactics.
- Is innovative and thinks out of the box. Shows imagination through creative solutions. Displays interest and willingness to try new things; takes risks. Incorporates learnings into shared opportunities for improvement.
- opportunities for improvement.
Analysis: Analyzes processes and creates deliverables to provide information and recommendations for improvements.
- Breaks down problems and issues into sub-components and assesses the costs, benefits, and risks of various options.
- Is able to select and recommend the best solution based on a thorough examination of all considerations.
- Is able to explain and justify actions in a systematic and logical fashion.
Communication: Shares and receives information using clear oral, written, and interpersonal communication skills.
- Demonstrates effective written and oral communication skills.
- Actively listens, provides constructive feedback, and demonstrates respect for differing views.
- Tailors communications to diverse audiences.
Quality Improvement: Demonstrates involvement in the unit's annual and/or periodic assessment efforts, including efforts to improve the quality services.
- Understands the value of innovation and quality improvement.
- Improves processes and practices by identifying inefficiencies and redundancies.
- Demonstrates efficiency and quality in one's own work.
Customer Service: Builds relationships and maintains strategic partnerships with key internal and external stakeholders.
- Understands the importance of quality service.
- Is able to adjust and adapt service delivery to diverse customer needs and sensitivities.
- Frequently suggests and implements changes to improve the quality of service.
Financial Management: Manages tasks and resources within the department to achieve quality and meet budget requirements.
- Ensures that financial and material resources are used effectively and efficiently.
- Leverages resources to maximize utility and return on investment (ROI).
Implements measures to minimize theft, damage, or equipment breakdown The incumbent may be asked to perform additional duties as assigned. QUALIFICATIONS Education: 4 Year/Bachelor's Degree required. Graduate Degree preferred. Equivalent combination of education, training and experience may be considered Experience: Successful healthcare, planning and development - ambulatory or acute - experience required. Refer to the Life Support Training Policy for additional details. Licensure: Active RN or applicable state preferred. Additional Skills/Requirements Required: Demonstrated ability to successfully partner with physicians and APPs, leaders, operational and broad key stakeholder teams.
- Ability to facilitate programmatic vision through strategic execution, relationship building, professional interaction, critical thinking and problem-solving skills. Responsible and accountable for the coordinated management of assigned clinical programs and multiple, related projects directed toward business and organizational initiatives. These complex activities will span functions and facilities.
- Excellent time management, attention to detail and organizational skills
- This position builds credibility, establishes rapport and maintains communication with stakeholders at multiple levels, including those external to the organization.
- Manages deliverables, timelines, project and action plans that are properly executed in business development initiatives.
Additional Skills/Requirements Preferred: N/A PHYSICAL DEMANDS Physical Demand Code: 3A, Administration Work Function/Activity: Sedentary to Light Physical Demand The job requires frequent sitting, standing, walking, and bending/stooping. Frequent repetitive body movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper. OTHER
- May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
- On call responsibilities as directed: No
- Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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The Rector & Visitors of the University of Virginia
Nov 07, 2024