Events and Technology Supervisor

Job Posting Title:

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Hiring Department:

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Position Open To:

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Weekly Scheduled Hours:

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FLSA Status:

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Earliest Start Date:

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Position Duration:

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Location:

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Job Details:

General Notes

The Joe C. Thompson Conference Center (TCC) is a full-service conference center located at the University of Texas, Austin campus. As Texas's first educational conference center, TCC has a long history of supporting a variety of academic, non-profit, and government conferences and events.

Extended Education Ventures (EEV) (https://extendedcampus.utexas.edu/) is a self-supporting unit within The University of Texas at Austin that enables the development, delivery, and promotion of continuing and professional education across the university.

At EEV we strive to create a talented and supportive workplace. To ensure alignment, we follow these fundamental core values: Service, Collaboration, Belonging, Excellence, Future-focused, and Integrity.

Must be eligible to work in the US on a full-time basis for any employer without sponsorship.

Purpose

Communicate with multiple stakeholders simultaneously, in an engaging and professional manner in a fast-paced Conference Services environment. Work with a small, friendly, cross-trained team to provide great customer service to various stakeholders, while delivering exceptional professional conference services to a variety of academic, non-profit and government clients. Supervise part-time and student workers and inspire your crew to deliver conference experiences that will make our clients want to return to TCC for all of their future events.

Responsibilities

• Supervision and Event Support: Communicate with clients, vendors, and internal team members to meet event needs. Set up, reset, and break down event spaces and provide technology support to event spaces following the Daily Operations Report. Oversee daily tasks of student and part-time workers and ensure setups are completed promptly during shifts. Provide supervision and assistance with AV and set up before and during events, including moving tables and chairs. Train new event staff to follow thehighest standards and best practices. Complete shift documentation and any required reports and communicate verbally and in writing with the Technology and Facilities Operations Manager and TCC staff. Provide excellent customer service to all stakeholders. Anticipate client needsandaddress issues and inquiries in a timely and friendly manner.

• Operations and Strategic Planning: Set and reset rooms according to the Daily Operations Report. Prioritize setups and plan operational shift tasks referencing event planning software. Communicate shift plans to the team, including any changes or updates. Transition effectively from planning and supervising to opening client spaces, setting up and resetting spaces, and shutting down the facility. Collaborate with the Technology and Facilities Operations Manager to plan and analyze theevent schedule for upcoming weeks. Ensure adequate staff coverage for facility and events. Anticipate operational issues and suggest alternatives based on future event calendars. Attend and participate in TCC Weekly Meetings. Communicate notable details about the upcoming weeks and include any special projects, potential issues, and/or room setup challenges with TCC staff.

• Technology Support: Set up, test, and operate AV equipmentto meet event requirements, including projectors, microphones, sound systems, and lighting. Supervise AV and Facility staff setting up equipment. Meet with clients at the start of their event to ensure all technology is working as expected. Provide technical support during events when required, addressing issues promptly to minimize disruptions. Ensure AV and Facility staff provide professional technical support. Set up cameras, microphones, audio equipment, and lighting. Provide hybrid services and operate streaming software. Perform best practices of professional videography.

• Facilities and Building Supervision: In conjunction with the Facility Manager, submit, monitor, and follow up on facility and custodial work orders with UT Facilities. Communicate issues and provide updates to Facility Manager and TCC staff. Oversee and document the progress of special building projects as assigned by theFacility Manager. Maintain and track equipment inventory. Work with internal and external vendors that perform deliveries, installations and repairs, and complete removals of equipment and furniture in conjunction with Facility Manager. Perform general facility maintenance and custodial services including vacuuming, clearing rooms and patios, removing trash, and placing parking lot signage. Monitor and enforce safety policies and procedures, ensuring compliance with university and local regulations.

Bachelors Degree. Two years of experience performing event setup in an events or public use facility. Two years of experience supervising a team or a crew. Ability to complete event setup, audiovisual setup, and support according to instructions. Experience with the repair and maintenance of audiovisual equipment. Experience resolving equipment issues unannounced and under pressure. Ability to respond quickly and professionally to changing circumstances. Manage and prioritize multiple concerns simultaneously. Experience demonstrating customer service while dealing with a variety of stakeholders with varying concerns. Working knowledge of computers, audiovisual equipment, and other technologies. The ability to troubleshoot, identify, and repair minor computer and audiovisual issues. Demonstrated ability to work and lead effectively within a team environment, working on multiple projects simultaneously. Ability to maintain a positive attitude in the face of adversity. Ability to work independently. Excellent interpersonal skills.

Relevant education and experience may be substituted as appropriate.

More than the required years of supervisory experience. Experience working with student workers in an academic setting. Expertise in audiovisual equipment knowledge, such as audio engineering or lighting. Superior communication skills and superior customer service skills in a business environment. Extensive events experience or experience working live music/theater events. Extensive experience with on-site videography and editing audio and video files.

$46,500 + depending on qualifications

• May work around standard office conditions

• May work around electrical and mechanical hazards

• Use of manual dexterity

• Climbing of stairs

• Climbing of ladders

• Lifting and moving

The final candidate will be required to complete a functional employment (steps) test. The purpose of the test is to determine whether the individual possesses the ability to perform the required job functions safely and effectively.

• Hours from 7:00am to 6:00p with possible shifts until 11:00pm. Workdays and hours to be determined by the needs of the Thompson Conference Center. During special events, overtime, weekends, and holidays possible. Flexible shift changes possible.

• Resume/CV

• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

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Employment Eligibility:

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Retirement Plan Eligibility:

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Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

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Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

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Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

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E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university's company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English) [PDF]
• E-Verify Poster (Spanish) [PDF]
• Right To Work Poster (English) [PDF]
• Right To Work Poster (Spanish) [PDF]

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Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.