Safe Babies Healthy Families Supervisor

The Safe Babies Healthy Families (SBHF) Supervisor is responsible for supervising direct reports and assisting in the development of skills and goal attainment set by departmental standards and expectations. The position will provide coordination and teaching of childbirth education classes, triage case management and outreach to clients and professionals in all service areas. The position requires collaborative efforts to be coordinated between community resources and agency resources to assist in creating and maintaining a healthy family environment.

ESSENTIAL DUTIES (FUNCTIONS) include the following:

Supervision:

• Supervises assigned department personnel. This includes the following responsibilities, but not limited to: hiring, evaluating, training, scheduling, ensuring accuracy, timeliness, and the completion of all work performed by direct reports.
• Educates and trains direct reports on all department and agency policies and procedures.
• Meets with assigned staff at least weekly to identify and resolve problems; manage projects, and review work processes and procedures.
• Facilitate reflective case supervision to direct reports on a weekly basis.
• Review and monitor client assessment results with assigned staff as needed, and make sure meeting all funder and billing requirements.
• Tracks direct reports HV (Home Visits) rate completion on a weekly/monthly basis and follows up accordingly.
• Coach direct reports on how to establish a trusting relationship with high-risk families by delivering service that is culturally competent, strength-based, family centered, and family directed.
• Provide assistance to direct reports to increase competency in the areas of positive parent-child interaction, home environment, safety, nutrition, child growth and development, and child health care.
• Advocate for the rights and preferences of assigned families in situations deemed appropriate by family and program goals and objectives.
• Accesses community resources to assist families in applying for public benefits and community assistance programs.
• Interpret program services and policies to program participants as needed and resolve complaints families share.
• Ensure direct staff conduct screenings and assessments required by different funding sources and that these are done timely and accurately.
• Attend and participate in supervisory, team, and other staff meetings, case conferences, and planning meetings.
• Assists in overseeing the coordination of new referrals, intakes and case assignment of families.
• Serve families on an as needed basis
• Participates in management team activities and agency events including fundraisers as required.

Program Coordination

• Maintain and oversee client files and record all program activities in accordance with established policies and guidelines including policies related to confidentiality.
• Upon request, complete surveys or questionnaires and/or provide statistical and demographic information that will assist in program assessment and development.
• Prepare required statistical reports, records written plans, documents and reports in a consistent and timely manner.
• Completes monthly audits on direct report files to ensure accuracy and that documentation is meeting all funder/grant requirements for program.
• Tracks, analyzes, and reports program outcomes and impact annually, and as requested in collaboration with program manager ensuring that data collection, analysis to meet program model fidelity.
• In cooperation with program manager, periodically review and update program goals, objectives, and initiatives to assure quality service to program participants and professional development of team members.
• Monitors specific Federal Grant requirements; attends meetings/trainings, participates in collaborative partnerships, provides oversight for data integrity in data management systems , generates reports, and implements procedures and processes in collaboration with SBHF Manager.
• Assist with HFA (Healthy Families America) accreditation.

*NON-ESSENTIAL DUTIES*

• Assist in programmatic growth.
• Develop and maintain necessary relationships in the community to execute responsibilities to assigned families and promote goals and objectives.
• Complete needed correspondence and communication between other community agencies and service providers.
• Performs other duties (or functions) as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor's Degree in social work or related field plus 2 years of experience in home visitation.
• Supervisory experience required.
• Community outreach experience preferred.
• Knowledge of community resources and capacity to maintain strong working relationships with collaborating agencies.
• Knowledge of child abuse and neglect prevention, maternal child health and child development.
• Experience with client services which embraces family support concept and demonstrates attitude that is accepting, non-judgmental and culturally competent.
• Strong organizational, communication and computer skills.
• Respect for families of diverse socio-economic status, race, ethnicity and ability to engage them in dialogue regarding personal issues.
• Must be available to work flexible hours.
• Travel between multiple sites is required.
• Must have a valid driver's license and reliable transportation.
• Must have proof of insurance AND meet the requirements of the Employee Driving Policy.
• A Criminal Background Check must meet the requirements of the State of WI licensure for day programming.

Specialized Skills/Abilities/Knowledge:

Ability to provide services to families who are at-risk by supporting their efforts in becoming happier, healthier, safer and more independent, and provide support to staff performing this role. Knowledge of community resources available to meet members' needs. Knowledge of medical and psychosocial needs of children and families. Working knowledge of Microsoft Office Suite. Ability to maintain confidentiality. Awareness of disability issues. Ability to interact with people from culturally diverse backgrounds and display strong customer relation skills. Ability to communicate effectively, verbally and in writing. Ability to problem-solve issues. Self-motivated and able to work independently. Must be organized and able to handle multiple tasks. Must be honest, dependable and able to meet deadlines. Must exercise sound judgment in making decisions and act accordingly.

EQUIPMENT USED/MACHINERY REQUIRED TO OPERATE:

Includes, but is not limited to:

• Telephone
• Copier
• Computer
• Motor vehicle
• Fax

PHYSICAL DEMANDS:

May be required to lift, carry, push or pull up to 25 pounds. Frequently requires sitting, standing, walking, bending, squatting, kneeling and reaching. Required to drive, and transport clients. Occasionally exposed to loud/noisy environments.