All Card Assistant

Northern Kentucky University

20 Campbell Drive (Show on map)

Nov 14, 2024

Posting Details

Position Information

Working Title	All Card Assistant
Department	All Card Administration
Compensation Title	Dep. Assistant- All Card
Position Number	30000304
Position Status	Regular
Work Schedule	Monday-Friday
Hours per Week	37.5
Months per Year	12
Commitment to Inclusive Excellence	Northern Kentucky University is an Equal Opportunity/Equal Access institution. We embrace inclusiveness, equity, and global awareness in all dimensions of our work and seek excellence through diversity among our students, administrators, faculty, and staff. Application by members of diverse groups is encouraged.
Purpose of Position	This position is a front-line, customer service position with lots of public interaction. Ensures the day to day front office operations proceed as planned and assists management as needed.
Primary Responsibilities	Verify patron information, capture photos and produce cards on site. Import and produce cards from digital photos. Customer service in person, on telephone and NKU email explaining applications, benefits, and restrictions of All-Card to patrons (e.g. student meal plan/commuter meal plan/ declining balance, etc.) Account transactions, account reconciliation and prepare departmental forms and deposits for review. Evaluate patron problems/ questions using multiple sources to resolve issues. Oversee/Supervise Student Worker. Interview and hire as needed. Web page updates and maintenance. Marketing suggestions and follow through
Qualifications	High school diploma required with one year of related work experience. Above average computer and bookkeeping knowledge needed. Ability to work effectively with various hardware and software, including SAP and Access. Proficiency with MS office, including Word, Excel, and Outlook
Minimum Education	High School Diploma
Preferred Education	Some College
Minimum Experience	1 year
Salary
Pay Grade	S65

Posting Detail Information

Requisition Number	2024S2121
Job Open Date	11/14/2024
Job Close Date
Quick Link	https://jobs.nku.edu/postings/14325
Is this an internal only posting?