Healthcare Call Center Representative

TEKsystems
$20.00 / hr
United States, Wisconsin, Madison
Nov 16, 2024
Job Description: * Answers inbound customer calls and emails related to placing orders, order status, product information, or pricing. * Regularly monitors emails and ensures department goals are met while providing exceptional customer service. * Processes customer orders and complaints in ERP system (Oracle) promptly and accurately. * Create and maintain customer accounts. * Meets individual metric standards such as monthly goals, available/ready phone time, inbound talk time, and service levels. * Resolves technical issues over the phone and prepares Return Merchandise Authorizations (RMA) as needed. Preferred Skills & Qualifications: * 1+ years of call center or related experience * High School Diploma Hours Mon-Thurs 9- 5:30 then 8:30-5pm Friday This is a full-time opportunity with a reputable company! If you or someone you know is interested in this position, please send a resume About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.