ITSM Regional Lead

Anning-Johnson Co
profit sharing
United States, California, Hayward
Jan 13, 2025
Description RESPONSIBILITIES Principal Responsibilities: IT Service Management Oversee IT operations in San Francisco, Portland, and Las Vegas, maintaining IT assets and resolving IT issues. Manage hardware lifecycle, including refresh cycles and inventory tracking. Install, upgrade, and configure software, hardware, and systems at the desktop level. Handle advanced help desk escalations, providing hands-on support when needed. Coordinate installation, configuration, maintenance, and troubleshooting for workstations and peripherals. Network Management Troubleshoot and resolve network issues, escalating as required. Design and plan network capacity, including disaster recovery and security protocols. Establish and monitor service level agreements (SLAs) for network performance. Maintain security systems, conduct quarterly security testing, and report performance metrics. Oversee network hardware (routers, switches, hubs, UPS), and manage network assets, documentation, and specifications. Research and recommend improvements, upgrades, and repairs to ensure network efficiency and security. QUALIFICATIONS Experience & Education Bachelor's degree in IT, Computer Science, or related field; relevant certifications preferred. Strong knowledge of network hardware, protocols, and standards (e.g., Azure Vnets, Cisco, Palo Alto). Multi-location network experience (LAN, WAN, SDWAN) with expertise in databases and patch management. Proficient in hands-on troubleshooting and problem-solving with a customer-focused approach. Strong interpersonal, communication, and time-management skills. Resourceful, self-motivated, and capable of prioritizing competing priorities. The above describes the essential content of and requirements for proficient performance in the position and is not meant to be all-inclusive. Anson Industries, Anning-Johnson Co are Affirmative Action/Equal Opportunity Employers. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Pay scale is based on education and experience and may range from $90k to $130k. We have a significant benefits offering including generous bonus, profit sharing, and 100% employee ownership. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)