Traveling Data Center Technician

TEKsystems
$35.00 - $50.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Georgia, Atlanta
Nov 19, 2024
Description: We are currently seeking Datacenter Technicians to travel to specific locations across the east coast in support of the company's end customers as they deploy and maintain servers. The ideal candidate for this role balances technical skills, attention-to-detail, customer focus while following and establishing processes. RESPONSIBILITIES AND ESSENTIAL FUNCTIONS Scope: * Respond to service tickets for servers in customer datacenters in a timely manner * Keep parts lockers up to date and properly stocked at all times * Troubleshoot and triage server failures to determine the most efficient path to getting a server back online for the customer * Track server fleet health and validate that is always exceeding customer requirements for total servers online * Provide consistent, detailed feedback to the engineering team on failures, serviceability of servers, and integration with the datacenter * Apply firmware and BIOS updates as needed using engineering-approved tools * Comply with all datacenter safety, security, and operational protocols at all times * Be an outstanding representative at all times JOB REQUIREMENTS KNOWLEDGE, SKILLS AND ABILITIES Knowledge and skills: * Ability to identify hardware failures and work within the limits of a defined process to get hardware running or replace entire servers * Ability to regularly lift and move server systems that weigh up to 70lbs * Fanatic attention to detail. Accuracy in inventory, trouble tickets, asset tag updates, wiring plans, etc. is essential to the customer and is critical to this role * Must be able and willing to travel * Linux terminal basic experience * Windows CMD basic experience. Competencies * Demonstrated strong ownership, self-motivation and ability to work autonomously * Ability to work successfully with geographically dispersed teams MINIMUM QUALIFICATIONS Education: * Degree in a computer-related field. Bachelor's Degree preferred or 2 plus year of equivalent experience. Computer science, electrical engineering, telecommunications, or related discipline * CompTIA A+ Certification * CompTIA Server+ Certification * MCP/MCSE Certification a plus Skills: hardware troubleshooting Additional Skills & Qualifications: Cabling experience. Customer Service. Ability to work independently with little guidance. Being a self starter Experience Level: Intermediate Level Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.