Onsite Support Specialist

TEKsystems
$25.00 - $28.00 / hr
sick time, 401(k), mileage reimbursement
United States, Hawaii, Honolulu
Nov 19, 2024
Description: Field Technicians are key to the success of our stores operating seamlessly for our customers and employees. This team is seeking a qualified Technician 2 to support store hardware, software and infrastructure, with a focus on providing excellent service to our employees. Standout candidates will be tech savvy with quick analytical and problem-solving skills and a passion for providing exceptional customer service. A valid driver's license and your own vehicle are required. Mileage reimbursement provided. A day in the life... Provide quick and effective assistance to users, working on-site through troubleshooting, remediation and maintenance. Utilize daily work management systems data to prioritize backlog of work and communicate identified issues/changes to leadership. Protect the Nordstrom brand by ensuring that customer/other protected data and intellectual property is protected, never exposed to external breach or unauthorized access, and all appropriate security controls/practices are implemented. Utilize your acumen to understand the difference between a singular failure or a widespread issue and escalating as necessary Identify why a problem is occurring, analyze the possible failure points and create an effective plan and documentation for resolution using technical solutions Perform maintenance activities to help prevent unexpected failures of technical equipment. Demonstrate understanding and consistently deliver within the target SLA and KPI's for the specific area. This position requires that the candidate work onsite at our Nordstrom Stores and Racks in your dedicated areas. This position may also require travel to Nordstrom locations outside of your dedicated areas. In addition, this position has an on-call element that may require expanded overtime. 2+ years' tech support experience 2+ years' experience troubleshooting, testing, or repairing technical equipment Familiarity/experience working with Windows 10/11, Dell Desktop/Laptop, Zebra hand-held mobile scanners, thermal label printers (mobile/desktop), laser printers, access points, network hardware and cabling, High motivation and self-direction with sound problem-solving and technical troubleshooting skills Ability to read/understand technical documentation and aptitude to learn quickly Ability to function well in a fast-changing work environment Ability to repetitively walk, bend, reach, stand, climb ladders and lift up to 50lb boxes without difficulty * We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification. * Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following: * Medical, dental & vision * 401(k)/Roth * Insurance (Basic/Supplemental Life & AD&D) * Short and long-term disability * Health and Dependent Care Spending Accounts (HAS & DCFSA) * Transportation benefits * Employee Assistance Program * Time off/Leave (PTO, Vacation, or Sick Leave) About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.