Sr., Prog Mgr-QPS Analytics

Interested in a career with both meaning and growth? Whether your abilities are in direct patient care or one of the many other areas of healthcare administration and support, everyone at Parkland works together to fulfill our mission: the health and well-being of individuals and communities entrusted to our care. By joining Parkland, you become part of a diverse healthcare legacy that's served our community for more than 125 years. Put your skills to work with us, seek opportunities to learn and join a talented team where patient care is more than a job. It's our passion.

Primary Purpose

The Senior Program Manager - QPS Data Analytics provides project management leadership within the Quality and Patient Safety (QPS) Division Data Analytics Department. This position initiates, manages, plan and controls projects related to data abstraction, analysis, interpretation, and reporting. Contributes to the construction and maintenance of complex reports and dashboards for the Division and throughout the network.

Minimum Specifications

Education

Bachelor's degree in health informatics, information technology, data analytics or a related field of study from an accredited college or university.

Preferred education: Master's Degree in Health Informatics, Biostatistics, Public Health, Business Administration or a related field of study from an accredited college or university.

Experience

• 3 plus years of experience in data analytics and reporting, preferably safety incident reporting.
• 2 plus years of experience working with healthcare specific business intelligence tools like RL6, Power BI, or Tableau
• 2 plus years of Project/Program Management experience, managing large complex projects and/or programs.
• 2 plus years of experience in a healthcare setting.

Equivalent Education and/or Experience

• May have an equivalent combination of education and/or experience from the list above in lieu of specific education and/or experience as explicitly stated above.

Certification/Registration/Licensure

• Prefer a Project Management Professional certification by the Project Management Institute.
• Prefer certification as a Certified Professional in Healthcare Quality (CPHQ).

Skills or Special Abilities

• Must have exposure to reporting tools, database services, preferably to meet safety incident reporting requirements.
• Must have strong data management, analytic and reporting skills.
• Must be able to demonstrate knowledge in managing healthcare applications like RL6 that captures safety incidents.
• Must be able to demonstrate critical thinking skills, with regard to system issues.
• Must have excellent communication skills, both verbal and written.
• Must have excellent organizational skills professionalism and work ethic.
• Must be able to communicate effectively with all levels of internal and external personnel.
• Must have excellent presentation skills.
• Must have a working knowledge of MS Office (Word, Excel, VISIO, SharePoint) software, SPSS, SQL, and Web Intelligence.
• Must be able to prepare project schedules, budgets, and reports.
• Must be client focused, with a commitment to excellence.
• Must be a self-starter with the ability to work effectively as part of a team, and on an independent basis.

Responsibilities

1. Maintains and utilizes healthcare databases and reporting applications necessary for the department to carry out its analytics and reporting functions for patient safety incident reporting, including but not limited to applications like RL6 and related ones.
2. Meets customers' analytic needs by designing, testing, and implementing high-value reporting solutions.
3. Uses industry standard reporting tools to generate reports, dashboards, and other materials for the division as well as other customer's enterprise wide.
4. Facilitates communication and problem resolution with physicians & staff in both inpatient and outpatient settings. Collaborates with team members to learn business processes and capture requirements relative to proposed solutions.
5. Establishes and maintains positive working relationships with campus-wide representative in working toward the patient safety, clinical quality, and information technology goals of Parkland.
6. Constructs complex, easily consumable reports and dashboards from the assigned applications.
7. Works with assigned management staff, internal/external customers, and vendors to project, identify, obtain, and resolve conflicting demands on resources.
8. Proactively identifies and communicates issues and risk. Recommends and implements mitigation and contingency strategies to ensure project health.
9. Serves as a trainer, facilitator, and day-to-day liaison to team members on the capabilities and appropriate use of data reporting systems.
10. Establishes and maintains collaborative, responsive customer service with internal and external customers by providing continuous follow through and communication regarding ongoing and ad-hoc report requests.
11. Evaluates, recommends, and implements changes to existing safety incident reporting processes, methods, and tools to improve the overall goals of the department and Parkland.
12. Works effectively as an individual or as part of an interdisciplinary team.

Job Accountabilities

1. Identifies ways to improve work processes and improve customer satisfaction. Makes recommendations to supervisor, implements, and monitors results as appropriate in support of the overall goals of the department and Parkland.
2. Stays abreast of the latest developments, advancements, and trends in the field by attending seminars/workshops, reading professional journals, actively participating in professional organizations, and/or maintaining certification or licensure. Integrates knowledge gained into current work practices.
3. Maintains knowledge of applicable rules, regulations, policies, laws, and guidelines that impact the area. Develops effective internal controls designed to promote adherence with applicable laws, accreditation agency requirements, and federal, state, and private health plans. Seeks advice and guidance as needed to ensure proper understanding.

Parkland Health and Hospital System prohibits discrimination based on age (40 or over), race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, genetic information, disability, national origin, marital status, political belief, or veteran status.As part of our commitment to our patients and employees' wellness, Parkland Health is a tobacco and smoke-free campus.