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Dentaquest - Associate Director, Member Outreach and Engagement - Recruited - US
 Equiliem | |
 United States, Massachusetts, Wellesley Hills | |
 Nov 19, 2024 | |
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The Associate Director of Member Outreach and Engagement will spearhead a dynamic team dedicated to improving oral health outcomes through strategic member engagement initiatives. This pivotal role involves leading a team of 10+ outreach coordinators, ensuring flawless execution of multi-channel outreach tactics, and driving innovation in member engagement strategies. The ideal candidate will excel at meeting contractual obligations, exceeding client expectations, and identifying creative solutions to enhance member engagement and client retention. As the Associate Director of Member Outreach and Engagement, you will play a crucial role in shaping the oral health landscape for underserved populations. Your leadership will directly contribute to improving health outcomes, driving client satisfaction, and positioning the organization as an industry leader in member engagement strategies.
Key Responsibilities Strategic Leadership (30%) * Lead and inspire a team of 10+ outreach coordinators to execute comprehensive member outreach strategies * Develop and implement innovative solutions to drive efficiencies in team processes and exceed outreach goals * Stay abreast of industry trends, best practices, and regulatory changes to inform strategy and maintain competitive edge Program Management and Optimization (25%) * Establish robust monitoring and tracking systems to ensure outreach efforts meet client expectations and contractual requirements * Analyze member data to assess campaign effectiveness and recommend optimizations * Manage team schedules and resources against annual budget allocations Client and Stakeholder Management (20%) * Lead client outreach meetings, presenting program goals, objectives, and status updates with executive presence * Build and nurture cross-functional relationships to meet team goals and exceed client expectations * Cultivate a network of strategic partnerships to enhance outreach capabilities Performance Analysis and Reporting (15%) * Monitor, measure, and report key performance metrics of member outreach tactics * Leverage data analytics to inform decision-making and strategy development * Prepare and present comprehensive reports to senior management and clients Team Development (10%) * Foster a culture of accountability, excellence, and continuous improvement Qualifications Required * Bachelor's degree in Business, Healthcare Administration, Marketing, or related field * 7+ years of relevant experience in customer experience, member engagement marketing, project management, or consulting * 3-5+ years of experience managing teams of 10+ people * Demonstrated success in strategic management, planning, and project execution * Proficiency in data analysis and performance metrics tracking Preferred * Master's degree in relevant field * Experience in healthcare or oral health industry * Certification in Project Management (PMP) or similar Key Competencies * Visionary leadership and strategic thinking * Excellence in client relationship management * Strong analytical and problem-solving skills * Adaptability and resilience in fast-paced environments * Exceptional communication and interpersonal skills * Customer-centric mindset with a passion for improving health outcomes | |