Analyst

TEKsystems
$16.00 - $17.00 / hr
United States, Illinois, Peoria
Nov 21, 2024
Description: The Driver Safety System (DSS) is a technology designed to detect operator fatigue and distraction events, and the system alerts the operator the moment the fatigue or distraction is detected and nudges them back to alertness. The DSS Monitoring Center classifies events from over 250 sites around the globe, and our team intervenes when necessary to ensure operator and mine site safety. You will provide safety services on a global scale! DSS Safety Advisors evaluate system data and video clips related to operator fatigue and distraction events, apply applicable event classifications, and contact customer site to report safety issues when necessary. This includes the following essential duties and responsibilities: Use of third-party software to evaluate safety related videos and equipment health, classify events, and record actions taken. Maintain working knowledge of the three DSS event classification matrices. Provide timely verbal communication to customer when necessary to intervene during live safety events Use language translation software and/or service when needed to communicate in the customer's local language. Build collaborative relationships with fellow safety advisors and participate in real time team discussions on event classifications. Participate in regularly scheduled team meetings. Maintain minimum department required Key Performance Indicators (KPI) oAccuracy oResponse time Top Skills Details:* security,proofreading,windows,customer service oriented Additional Skills & Qualifications: 1 - 2 years of experience in customer service and/or safety fields. Familiarity with safety monitoring and reporting. Basic understanding of quality principals (auditing, random sampling, document control...). Strong customer service, communication, multi-tasking, and organizational skills are essential to success in this position. Possess the ability to work in a team environment. Ability to work with a diverse group of employees and customers. Basic computer skills: Keyboarding, computer navigation, use of Microsoft Office products. TOP CANDIDATES will also have: Degree in an operation or business-related discipline Mining industry experience Experience with Lean quality principals Demonstrated attention to detail (Inspection, Auditing, Proofreading...) Multilingual (any language) Experience Level: Entry Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.