Senior Club Operations Supervisor

Barton Creek Resort & Spa

Barton Creek Resort & Spa's success is due to its dedicated, intelligent and self-motivated family of associates who work together to maintain the company's trademark high standards. If you would like to be a part of an environment where teamwork is emphasized and individual excellence is encouraged then this is the place for you.

Omni Barton Creek Resort and Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Barton Creek may be your perfect match.

Omni Hotels & Resorts is seeking Senior Club Operations Supervisor for the beautiful Barton Creek Country Club!

Ranked among the best resorts in Texas: Top 5 Resorts in the Southwest Conde Nast Traveler and Top 5 Resorts in Texas Travel + Leisure World's Best Awards 2024

The club operations supervisor is responsible for the oversight of the men's and women's locker room; the 19^th hole bar; the member cabana pool and club housekeeping operations. The position requires a hands-on leader who can maintain a seamless member experience, manage staff effectively, and uphold the club's standards for luxury and excellence. REPORTS TO: Director of Food & Beverage

Locker Room Management (Men's and Ladies' Locker Rooms)

Adhere to all standard policies and procedures
• Report to work on time in a properly cleaned and pressed uniform
• Supervises locker room attendant staff and locker room supervisor to ensure all functions and tasks are performed
• Perform opening and closing duties in the locker area; ensure supplies are available and that the facilities are always kept clean and in a safe condition
• Write locker room schedule ensuring the department has full coverage and that unnecessary overtime is not scheduled
  • Ensuring that schedule is input to OnTrack
• Implement and oversee procedures for daily opening and closing, including inventory checks, equipment maintenance and supplies replenishment
• Manage and track associate hours in Kronos, monitoring overtime and attendance infractions while ensuring payroll is closed accurately biweekly meeting the payroll timeline
• Ensure that housekeeping supplies, locker room collateral, towels are all stored to appropriate par levels and are displayed neatly throughout the locker room
• Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately
• Takes care of members' needs, ensuring that supplies are available and that the facilities are always kept clean and in safe condition
• Report any maintenance concerns throughout the Locker Room to engineering through Synergy
• Ensure monthly maintenance walk-throughs and follow up checks are conducted to ensure the area's upkeep is held to standard

19^th Hole Operation

• Oversee all housekeeping efforts in the 19^th Hole
• Check morning coffee and pastry service, ensuring the presentation is elevated and appealing
• Maintain all day snack station and be sure it is stocked bountifully and is clean and free of clutter or debris
• Maintain an inviting and well-managed environment for members
• Support bartenders and staff in delivering exceptional service, fostering a warm and professional atmosphere
• Monitor all aspects of cleanliness, setup and organization as well as maintenance needs and address any issues promptly

Member Cabana Pool

• Ensure pool is open, clean and functional by 9am each day
  • Umbrellas open
  • Clean towels folded and presented neatly
  • Trash cans are empty and refreshed
  • TVs at the bar are turned on to sports channels, checking for popular games / events to broadcast
• Write pool attendant schedule ensuring the pool has sufficient coverage during peak business times (April - August) but avoids unnecessary overtime during winter months (September - March)
• Ensure the attendants provide towel service, assist with seating arrangements and monitor poolside areas regularly for cleanliness and order
• Monitor and manage the inventory of pool supplies, including towels and water
• Collaborate with lifeguards, when on duty, to enforce pool policies and maintain a safe environment
• Ensure poolside bathrooms are kept clean and organized meeting the housekeeping standards required
• Ensure that the pool area consistently provides a relaxing, enjoyable, and high-quality experience for all members
• Address member requests, feedback, or concerns in a timely and professional manager driving to exceed expectations
• Foster a welcoming, inclusive atmosphere for members and guests, promoting a high level of satisfaction
• Ensure closing attendants leave pool area ready for business on following day
• Report any maintenance problems throughout the Locker Room to engineering through Synergy. Monthly maintenance walk-throughs and follow ups must be conducted to ensure the area's upkeep is held to standard
• Ensure all lifeguards have been properly certified

Housekeeping

• Housekeeping Main Club house: Operations cover the main clubhouse public spaces, third floor ballroom restrooms, patios and bathrooms, first floor hallways and stairwells, employee bathrooms
• Housekeeping Canyons:Operations cover the pro shop and restaurant dining room, male and female bathrooms and perimeter of the building
• Support the housekeeping supervisor with scheduling needs, product ordering and special projects working closely together to form a strong team and work environment
• Perform regular inspections with the housekeeping supervisor to ensure all areas are cleaned, organized and well stocked
• Implement and maintain a thorough checklist system to track cleanliness and maintenance needs
• Coordinate with the facilities team on repairs or updates keeping all club amenities in working condition

Staff Management and Training

• Schedule and coordinate shifts to ensure adequate coverage across all supervised areas while avoiding unnecessary scheduled overtime
• Conduct monthly team meetings to communicate standards, updates and club expectations using these as opportunities to connect the team and share important information
• Train, mentor and evaluate team members, providing feedback and fostering a positive, professional work culture
• Support ongoing training programs to maintain service standards, health and safety regulations

Member Relations

• Serve as a primary point of contact for members utilizing the locker room facilities. Responding promptly and professionally to inquiries, feedback and requests.
• Address and service concerns with a sense of urgency, working to resolve the issues and exceed expectations
• Maintain a friendly and approachable presence in key areas to ensure member feel attended to and valued
• Be proactive in proposing new ideas to improve the overall service in the locker room and pool facilities. Provide constructive solutions that will contribute to elevating the member experience

Qualifications:

• Tenured hospitality and food and beverage experience is required. Work experience in a Country Club environment is preferred.
• Must maintain current Red Cross CPR/First Aid certification.
• Must maintain current Texas Food Handler and TABC certifications.

Physical Requirements:

• Must be able to walk, run, sit, stand, push, pull and lift moderate to heavy weight.

Working Environment:

• Clubhouse facility, with frequent travel around Resort property.

Tools & Equipment:

• Microsoft Office, Birchstreet, Kronos, OnTrack, ResortSuite, Synergy
• Computer, printer, fax, telephone

Omni Hotels & Resorts is an equal opportunity employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com