Public Health AmeriCorps Community HEART Work Member I

Working collaboratively as part of a team of Public Health AmeriCorps Community HEART Work (PHACHWs) Members, Community Health Workers, clinicians, and administrative professionals. The PHACHW I will provide screening, referral, and navigation services to connect individuals and their families to social and medical services to resolve their identified needs. The PHACHW I will provide culturally competent patient-centered care to develop a care plan, identifying individual barriers and goals, to improve areas of need. The PHACHW I act as an intermediary for individuals aiding communication between individuals and clinical and community service providers. The PHACHW I provides education and information about health, wellness, and social services. The PHACHW I collects and maintains data on referrals and outcomes while adhering to established protocols and protecting the confidentiality of patient information. The PHACHW I will perform tasks, which align to the identified priorities of the Community Health Needs Assessment and Community Health Improvement Plan.

Living Allowance
* Maximum of $35,200 for Full-Time
* Maximum of $24,640 for Part-Time
Professional Development
* CHW Training & Certification
Segal Education Award (up to $6,895)
Student Loan Deferment/Forbearance

Length of Position:
12 months from start date
35-hour work week for Full-Time
24-hour work week for Part-Time
Professional Development
Time Off & Mental Health Days
Gain experience in healthcare,
public health practice, and
community health

• Meets expectations of the applicable OneCHRISTUS Competencies: Leader of Self, Leader of Others, or Leader of Leaders.
• Provides screening for social needs and links individuals to appropriate community resources through referral and navigation services.
• Assists individuals to develop an action plan to address identified needs while encouraging the individual to set goals, identify challenges, and monitor their progress.
• Educates and informs individuals about healthcare, social services, community resources, wellness, and disease prevention.
• Provides culturally appropriate support and information for individuals and their families while establishing a trusting relationship through a series of structured visits and follow-up phone calls in a variety of settings, including local community-based organizations.
• Remains up to date regarding local community resources to properly assist individuals to address identified needs.
• Enhances care quality by aiding communication and building relationships between individuals and healthcare providers and/or community resource providers.
• Consults with administrative supervisor and clinical team to coordinate activities and address identified healthcare needs of the individual.
• Assists with chronic disease self-management and medication adherence.
• Ensures education about primary care and appropriate emergency department use and assists individuals to identify primary care options and a medical home.
• Completes appropriate documentation and record keeping that follows organizational policies and procedures and state and federal regulations.
• Works closely with community-based partners to obtain feedback on the results of referral and navigation services.
• Performs all duties in a manner that protects the confidentiality of patients and does not solicit or disclose any confidential information unless it is necessary in the performance of assigned job duties.

• High School Diploma or equivalent preferred
• Basic computer knowledge
• Good judgment, initiative, and flexibility
• Ability to develop positive relationships with others, remaining open-minded and nonjudgmental
• Strong organizational and communication skills
• Commitment to serving vulnerable populations
• Knowledge or willingness to learn about health issues, the healthcare system, and community services
• Bilingual (English/Spanish) preferred

1. Experience

• Minimum 1 year experience volunteering, working in the community, or working in a healthcare facility, public health department, or community-based organization preferred

• Promotor(a) or Community Health Workers Certification or willingness to obtain within 6 months of start

WORKING ENVIRONMENTS

Non-Hospitals/Non-Clinic/Non-Research Facilities Environments:

Associates in this job will be working within an office or clinical setting that may be in hospitals or clinics or other environments where office equipment, tools, computers, and other electronic devices are available and are constantly in use. Associates in this job may be required to utilize any or all office equipment, tools, computers, other electronic devices, and/or other public safety tools and devices.

The strict adherence to CHRISTUS Health safety, security policies, and protocol, as well as the wearing, donning, and utilization of PPE, safety equipment, power-operated lifting devices as appropriate, tools, and other devices, are required in the performance of this job.

If accommodation is required under the ADA regulations, Christus Health will provide appropriate and reasonable accommodations in good faith.