Enrollment Services Center Specialist

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

The Division of Enrollment Management is seeking an Enrollment Services Specialist to provide exemplary customer service to Penn State students, families, alum/alumna, and prospective students in the areas of Admissions, Registrar, and Student Aid. This individual will be cross trained in the aforementioned areas and maintain a strong working knowledge of federal, state, and institutional regulations, policies, and procedures. The Enrollment Services Specialist assists and guides prospective and current students through all phases of the student lifecycle, from application through graduation via phone, counter, and digital interactions.

Primary responsibilities include:

• Provide high level customer service in response to complex student and parent inquiries via phone, email, in-person, and virtual interactions in the areas of Admissions, Registrar, and Financial Aid.

• Participate in professional development, outreach efforts, and other projects related to continuous improvement to enhance office efficiency and services

• Provide guidance and appropriate referrals to secondary areas such as specific programs and offices at University Park, as well as appropriate contacts at commonwealth campuses.

• Partner with home offices and supervisors to resolve escalated and more complex inquiries, leveraging technology to bring matters to a resolution in an efficient manner.

This position is hybrid and is based at the Penn State University Park campus.

Education and experience:

Minimally requires an associate's degree and 2+ years of relevant experience, or an equivalent combination of education and experience.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, inclusion, and sustainability in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity in society and nature, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: