IT Technical Analyst

IT Technical Analyst

Pendergrass. GA

The IT Technical Analyst will offer Tier 3 support to other technicians and BAs to support the business. They will also provide enterprise-level application support for both existing business applications and new software integrations or projects. Additionally, they will handle basic network support and address network-level issues. Their contributions will extend to IT infrastructure and Business System technical projects, supporting Galls' on-site and remote users across various areas, including desktop/laptop, mobile, servers, storage, networking, and cybersecurity.

WHAT YOU'LL DO

• Under general supervision, provide analysis, design, implementation, and administration of enterprise or departmental software, hardware, and technical services.
• Deliver on assigned project work per agreed-upon scope, timeframe, and cost with a high degree of quality.
• Assess and resolve escalated incidents or problem tickets for a variety of technical solutions and equipment.
• Configure and deploy desktops, laptops, and mobile devices.
• Configure and deploy IPS/IDS-enabled firewalls, ASA firewalls, routers/switches, virtual & physical servers, enterprise data storage, and other equipment within the company infrastructure.
• Must support the Korber application in all areas. This includes break fixes, testing, and being familiar with how the application works in the business environment.
• Must support UPS World Ship and the connections between it and the Korber environment.
• Keep live documents of policies and procedures that apply to the LVI and business environment.
• Will be receiving tasks and projects from LVI Director of Operations and will be working closely with them on specific initiatives and providing updates on their progress.
• Work closely with the BA team for all testing and development work.
• Support and provide break fix for RF devices utilized in the warehouse environment.
• Perform access administration tasks as required by company policy.
• Support printers throughout the organization.
• Provide reports utilizing data mining of historical and current data.
• Review the tech stack and environment and propose any enchantments that would benefit the business from an IT perspective.
• Provide conference room support.
• Communicate information regarding pending or upcoming problems, outages, or other service issues to users on the Galls network.
• Implement, communicate, and enforce company security policies and procedures.
• As assigned, perform periodic security compliance auditing, assessments, and reviews.
• Create and continually enhance departmental procedures.
• Work extended hours as required to meet business requirements or resolve issues.
• Participate in on-call rotation to provide 24x7 support and perform required checklist activities while on-call.
• Conduct operations in a manner that promotes safety. Comply with company, OSHA, and other applicable regulations to assure a safe workplace.

WHAT YOU BRING

• Excellent customer service and communication skills.
• Ability to communicate technical concepts to non-technical users.
• Experience supporting Windows 2008 and above Server, Windows 8.x and above, VMWare 6.0 and above, and Android or iOS mobile devices.
• Experience with GPO and Active Directory.
• Experience with Cisco network hardware configuration and support.
• Experience in managing anti-virus malware prevention software (e.g. Carbon Black).
• Experience with Microsoft Exchange or Office 365 email.
• Familiarity with VOIP technology.
• Familiarity with enterprise mobile manager solutions (e.g. MobileIron, AirWatch).
• Familiarity with PowerShell and/or PowerCLI.
• Familiarity with enterprise monitoring tools.
• Linux or iSeries (AS400) experience is a plus.
• Ability to perform moderate physical activities in the position.

WHAT TO SEND OUR WAY

• Your resume, highlighting your education, experience, and skills
• Why you want to be a part of the Galls family

WHAT WE OFFER

• Excellent medical/dental and vision coverage- Eligible 1^st day of the month after start date
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits-choose what you like, ignore the rest
• Generous employee discount
• Vacation and Personal Time
• Paid Holidays
• Tuition reimbursement
• Day Shifts Only

Galls is an Equal Opportunity Employer of people from all walks of life, including persons with disabilities and veterans. Galls is passionately committed to diversity and inclusion in all that we do. We invite you to join our team, grow with us and contribute by bringing your authentic, best self to work.