Customer Relations Specialist

Who We Are

DARTS is a community-based nonprofit that connects people to services and partnerships that improve their quality of life, help them age well, and enable them to engage in their community. DARTS provides a network of valuable information and resources to people of all ages and fosters the health of the community by helping people remain active and connected to one another. Our mission is to create connections that enrich aging. We use long term strategies and a roadmap to achieve the vision. We are a voice for aging in community and industry forums to influence policies affecting the senior services field.

Why You'll Love Working Here

Are you passionate about making a difference in the lives of older adults and their caregivers? Join DARTS and be part of a team that values dedication, compassion, and continuous improvement. Together, we can create connections that enrich the aging experience for older adults and their caregivers. Apply to be a part of the team!

Wages and Benefits

$18.00 - $21.00 per hour; Generous paid time off, plus 9 paid holidays and 3 floating holidays; competitive health, dental, and vision insurance; health savings account (HSA). There is employer paid basic life insurance with the option for additional coverage paid by the employee. The employer pays for Accidental Death and Dismemberment (AD&D) and short- and long-term disability insurance. DARTS sponsors a retirement plan with a 3% employer match and immediate vesting.

A Typical Day in the Life...

A typical day as DARTS's Customer Relations Specialist provides an opportunity to ensure seniors receive exceptional care and support through administrative responsibilities and direct customer engagement. Responsibilities will include the following:

• Serving as the welcoming first point of contact for clients.
• Answering calls, responding to emails, and managing inquiries with professionalism and care.
• Providing information about services, guiding seniors through the intake process, and directing them to appropriate team members.
• Scheduling and coordinating home cleaning, outdoor chores, and home repair services to ensure timely and efficient delivery.
• Handling administrative tasks such as filing, organizing documents, and preparing correspondence, while maintaining accurate records in the database, managing waitlists, and adhering to confidentiality guidelines.
• Collaborating with service teams and providing follow-up communication to ensure client satisfaction and address any additional needs.

Who You Are

• You possess strong skills in communication, organization, and multitasking.
• You are proficient in Microsoft Office, database management, and scheduling software.
• You demonstrate the ability to work independently or collaboratively, maintain confidentiality, and handle sensitive information with care.
• You are highly attentive to detail and accuracy.
• You demonstrate a commitment to customer satisfaction.
• You demonstrate a genuine interest in supporting seniors and familiarity with non-profit environments.

Diversity and open expression are fundamental to the work of DARTS. We are passionate about building and sustaining an inclusive and equitable working environment where everyone can belong. Every member of our team enriches our work by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design, and deliver solutions. We welcome everyone to apply, especially those individuals who are underrepresented in our sector:

individuals who identify as BIPOC, Indigenous or people of culture, LGBTQI+ and gender fluid or gender nonconforming, individuals with disabilities (both seen and unseen), veterans, people of any age or family status. We encourage you to apply even if you feel like you don't fit 100% of the technical requirements. Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to age, race, color, religion, disability, marital status, national origin, sex, gender identity, sexual orientation, familial status, genetic information or a protected veteran's status.

Our organization has a partnership with Metropolitan Alliance of Connected Communities (MACC) to provide administrative services including management of the hiring process. If you apply for this position, you may see references to MACC in some online materials.

DARTS participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See E-Verify's official poster at https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf. See E-Verify's Right to Work poster at https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf.