Scheduler, Bariatric Program

Job Overview:

In this role you will provide comprehensive administrative/operational support to the Bariatric Program. This includes, but not limited to the day-to-day operations such as answering phones, scheduling appointments and surgical procedures, obtaining authorizations/referrals for treatments and imaging. Provide administrative assistance to the physicians, clinical team, Program manager and Director of administration in addition to other patient care issues as directed.

Qualifications:

Required:

• High School Diploma or equivalent Required
• At least 1 year of surgical scheduling experience required
• Demonstrates professionalism, superior written/verbal communication and exceptional customer service skills.
• Familiarity with medical terminology and general medical office procedures

Scheduling Requirements:

• Shift- 8:30am-4:30pm
• Monday- Friday
• Full Time

Essential Functions:

• Answering the phones courteously and in a timely manner
• Demonstrates a high degree of accuracy and attention to detail at all times
• Ability to interact with patients in a professional, personable and empathetic manner
• Maintains chart accuracy in EMR system by ensuring appropriate records are collected and scanned appropriately
• Basic knowledge of health insurance coverage including verification of benefits, pre-certification/pre-authorization for imaging and procedures, etc.
• Demonstrates an awareness of the scheduler s importance in contributing to patient safety and the efficient coordination of surgical procedures
• Communicates problems to the proper personnel promptly; asks questions to clarify misunderstandings; requests assistance from appropriate personnel in the event of an unusual or difficult situation
• Ability to work collaboratively as part of a team; offering assistance whenever colleagues are in need. Communicates with Physician/s per their schedules
• Review patient history and medications to ensure accuracy in EMR and verify medical and or specialist clearance needed prior to surgery. Call patients to advise of time-frame for surgery Communicates with patients to coordinate surgery day, arrange for pre-op testing, arrange pre/post op visits as per individual physician protocol
• Contacts referring physician, provides surgery information and any pre-op orders needed for H&P and/or medical clearance
• Ensures all pre-op orders are created and faxed to appropriate facility/s and or sent to patient, including labs, EKG, chest x-ray, urine testing, and/or communicates with patient prior to surgery to go over consents, surgical estimates, insurance authorizations; responsible for collecting monies due prior to surgery
• Completes all SSI disability forms and Letters of Medical Necessity for insurance information, as well as, explain benefits to patient preparing for surgery
• Demonstrates excellent customer service in communication with physicians/physician staff, all departments within the medical center, miscellaneous callers and visitors
• Obtains adequate/accurate information and delegate information appropriately
• Maintains communication with physicians, mid- level providers, patients hospitals, insurance companies
• Demonstrates good judgment by following written and verbal instructions carefully. Demonstrates the ability to adapt to change in the workload as required; uses time productively
• Shows good judgment in the answering and referral of phone calls
• Performs all other duties as assigned

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.