Area Service Leader - Industrial Weighing Products

METTLER TOLEDO
life insurance, paid time off, tuition reimbursement, 401(k)
United States, Alabama, Decatur
820 2nd Avenue Southeast (Show on map)
Jan 02, 2025
Our Opening and Your Responsibilities The area service leader is responsible for the supervision of field service technicians delivering repair, installation, and calibration services at customer locations within the territory. Importantly as well, they are responsible for the profit and loss of the territory. We are open to candidates who either live near Decatur, AL or Lexington, KY Essential Duties and Responsibilities. * First line supervision and management of field service technicians. * Communicate and enforce company policies as they relate to field service personnel. * Review and approve technicians work hours, overtime, vacation, and expenses. * Collaborate with sales organization within Mettler Toledo to help drive revenue. * Develop personal and technical training plans for each technician. * React to customer feedback regarding the quality or timeliness of service. * Understand the Profit and Loss of the territory, budget planning, and resource allocation. * Key account management. * Partnering with back office (customer service, invoicing, and scheduling) to drive customer satisfaction and operational efficiency. What You Need to Succeed Education & Experience Associates degree in business, operations management, or field experience in a technical discipline is preferred. Prior supervisory responsibility in technical discipline is preferred. Four to Seven years related experience and/or training, or equivalent combination of education and experience. Industry Experience Preferred, or in related Industrial Industries Our Offer to You Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire Tuition reimbursement, employee wellness programs, plus other perks and discounts Parental and caregiver leave policies All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits Global market strength and worldwide leadership in weighing A brand name that is identified worldwide with precision, quality, and innovation Thousands of patents, design and innovation awards A commitment to extraordinary service on our state-of-the-art equipment About Mettler Toledo METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com. Equal Opportunity Employment We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. You can find more details in our Equal Employment Opportunity Policy. If you'd like more information about your EEO rights as an applicant under the law, please click here.