HUMAN RESOURCES MANAGER - NEW YORK, NY

The HR Manager serves as a true partner and advisor, fostering and maintaining employee relationships while ensuring compliance and consistency in daily HR operations. Supporting over 300 employees in an onsite role, this position provides expert guidance to both hourly team members and managers, addressing questions related to performance, coaching, benefits, and training, among others. As a supportive resource, the HR Manager plays a key role in creating a culture of care, respect, and collaboration while delivering tailored solutions that align with the organization's goals and values. This role is covering a LOA that has the potential to go permanent.

This role requires expertise in HR procedures, and best practices. The HR Manager must handle sensitive information with the utmost confidentiality, think creatively to improve processes, and proactively facilitate communication and information sharing.

Key Responsibilities

• Provide expert guidance on HR policies, processes, and conditions of employment to managers and employees.
• Lead investigations and develop fair, compliant resolutions that reflect a culture of care.
• Act as a resource for workers' compensation, ADA accommodations, LOA guidance, benefits, among others.
• Establish and maintain an effective offboarding system, including conducting exit interviews.
• Maintain and enforce compliance with local laws and company guidelines consistently.
• Facilitate the onboarding process for new hires to ensure a smooth transition into the organization.
• Create a welcoming and supportive environment, providing resources and information to help new team members feel acquainted and valued.
• Conduct orientation sessions to familiarize new hires with company policies, procedures, culture, and expectations.
• Coordinate building access, including the distribution of keys for new employees.
• Cultivate a culture of care, respect, and value among employees and management.
• Proactively identify and implement HR policy, benefit, and process improvements to enhance motivation and retention.
• Develop site-specific retention plans to reduce turnover and drive Diversity, Equity, Inclusion, and Belonging (DEIB) initiatives.
• This role may be required to support other projects and business units as needed.
• Partner with the Management team on coaching, personal development plans, performance reviews, and stay interviews.
• Leverage Compass Group's in-house learning and development (L&D) programs to retain and develop talent.
• Maintain professional knowledge by attending workshops, reviewing publications, and building professional networks.
• Train managers on Compass Group HR systems and explore opportunities to streamline administrative tasks through HRIS technologies.
• Ensure legal compliance with federal and state requirements, conducting investigations and maintaining records as needed.
• Analyze employee data and prepare reports for strategic goal tracking as needed.
• Partner with Risk Management and RA Safety Champion to support safety training initiatives.

• Bachelor's degree or equivalent work experience.
• 3-5 years of HR generalist experience, preferably in the hospitality industry.
• Bilingual (Spanish-English) strongly preferred.
• PHR or SHRM-CP certification strongly preferred.
• Proven expertise in workers' compensation processes, ADA accommodations, and LOA management.
• Demonstrated ability to guide investigations and develop fair, compliant solutions handled with care.
• Ability to collaborate with multiple stakeholders and leaders across functions, fostering a culture of care and respect.
• Strong organizational skills with a passion for process improvement and driving efficiency.
• Commitment to maintaining confidentiality and handling sensitive information with professionalism.
• Excellent communication and training skills, with the ability to guide individuals and small groups.
• Exceptional attention to detail and ability to perform under pressure.