Senior Branch Member Account Specialist - Bethlehem, PA

Visions Federal Credit Union
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Pennsylvania, Bethlehem
2174 West Union Boulevard (Show on map)
Jan 15, 2025
Description About Us We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be. Work with us - and be part of something bigger than banking. In exchange for your time and talents, we offer generous benefits. After all, you make us awesome, so we take care of you with things like... Pension Plan, 401k Plan, and 401k matching contributions Excellent health benefits Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO) More than ten paid holidays per year Wellness program Tuition reimbursement Student loan repayment Employee recognition program Educational incentives ...and more! At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, regardless of race, ethnicity, gender, and any other differences. We strive to celebrate the diversity of our employees, as they are part of the fabric of this great credit union. Title of Position: Senior Branch Member Account Specialist Position Type: Full-Time (40 hours/week). Regular shifts include Monday to Friday 8:45AM - 6:15PM with rotating Saturday shifts 8:45AM - 12:15PM. Floating half day or full day off during the week based on scheduling. Compensation Range: $21.00/hr. - $25.50/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills Location: Position is on-site at our Bethlehem Branch which is located inside the Giant Food Market on West Union Boulevard, and will provide coverage to our Allentown Branch located inside the Giant Food Market on West Emaus Ave as needed. Responsibilities/Duties: Deliver exceptional service to our members as the primary contact for members regarding the status of their account and any escalation. Assist members in setting up new business, consumer, and IRA accounts. Resolve account related concerns, provide general credit union information, intake and follow up on consumer loan applications excluding residential mortgage lending. Rotates to perform branch duties to include MSR activities. Act on notary requests. Expand member relationships through offering appropriate products and services. Minimum Qualifications & Experience: High school diploma with 1-3 years of related experience. Obtain notary license within 1 year of acceptance of role. Proficient in the Microsoft Office Suite programs. Proficient with standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines, PCs, etc. Visions remains committed to the aspects of diversity and inclusion and will consider alternative education and experience. Preferred Qualifications & Experience: Associate degree preferred. Two to four years' experience in customer service, retail, banking or financial services industry. Bilingual in Spanish preferred. We're more than banking. You can be, too. #ClaimYourSeat Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)