Concierge

• Customer Service
• Computer
• Well organized
• Able to multi-task

Concierge

About the Role:

As a Concierge in the Customer Service department, you will be the face of hospitality, providing exemplary service and assistance to customers or guests. Your primary responsibility will be to ensure a seamless and enjoyable experience for individuals seeking information, assistance, or support. From greeting guests to fulfilling requests, your role will be pivotal in enhancing customer satisfaction and fostering positive relationships.

Essential Job Responsibilities:

• Greet customers or guests with a warm and friendly demeanor, creating a welcoming atmosphere from the moment of arrival.
• Provide information, directions, and assistance to customers regarding various services, amenities, or attractions within the facility or community.
• Handle inquiries, requests, and concerns promptly and courteously, striving to exceed customer expectations at every opportunity.
• Coordinate reservations, appointments, and bookings for services or events, ensuring accuracy and efficiency in scheduling.
• Act as a liaison between customers and other departments or personnel, facilitating communication and resolving issues as needed.
• Maintain a clean, organized, and visually appealing lobby or reception area, including ensuring that informational materials are readily available and up-to-date.
• Assist with special requests or arrangements, such as transportation arrangements, restaurant reservations, or special event planning.
• Anticipate customer needs and proactively offer assistance or suggestions to enhance their experience.
• Handle incoming calls, emails, or messages professionally and efficiently, directing inquiries to the appropriate department or individual.
• Collaborate with colleagues and management to continuously improve service delivery and refine processes to optimize the customer experience.
• Uphold company policies, procedures, and standards of service, ensuring compliance with all applicable regulations and guidelines.
• Maintain confidentiality and discretion when handling sensitive information or guest requests.

Qualifications:

• Associate's or bachelor's degree in hospitality management, business administration, or a related field, or an equivalent combination of education and relevant experience is required
• Proven experience in customer service, hospitality, or a related field.
• Exceptional interpersonal and communication skills, with the ability to interact effectively with diverse individuals.
• Strong organizational abilities and attention to detail, with the capacity to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in using computer systems, including basic knowledge of email, internet, and office software applications.
• Demonstrated problem-solving skills and the ability to remain calm and composed under pressure.
• A genuine passion for delivering outstanding service and exceeding customer expectations.
• Previous experience working as a concierge or in a similar guest services role.
• Additional language proficiency, particularly in languages commonly spoken by customers or guests.
• Knowledge of local attractions, businesses, and resources relevant to the area served by the facility.

"The pay range for this position starts at $21.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."