Customer Service Energy Advisor
 CPS Energy | |
 United States, Texas, San Antonio | |
 Jan 07, 2025 | |
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Customer Service Energy Advisor Date: Jan 6, 2025 Location: Company: We are engineers, high line workers, power plant managers, accountants, electricians, project coordinators, risk analysts, customer service operators, community representatives, safety and security specialists, communicators, human resources partners, information technology technicians and much, much more. We are 3,500 people committed to enhancing the lives of the communities we serve. Together, we are powering the growth and success of our community progress every day! Deadline to apply: January 21, 2025 Qualifications may warrant placement in a different job level. Pay Grade
8 Position Summary
A central component of the Energy Advisor (EA) role is to serve the community in troubleshooting and issuing emergency-related orders in a 24/7 call center environment. EAs serve as a resource in investigating and resolving complex issues related to customer billing and collection of accounts receivable, including research and analysis of gas, electric, and non-commodity accounts, products, and services. Through analyzing customer accounts, EAs help our customers make their homes and businesses more energy efficient. The position involves a call duty rotation that requires logging in to support emergency call volume outside of regularly scheduled hours as needed. Furthermore, in this role, you will be a trusted advisor to assist customers in managing their accounts and offering products and services that help customers become more knowledgeable about energy and energy efficiency strategies. Tasks and Responsibilities
Minimum Skills Minimum Knowledge and Abilities
Experience in a call center environment, customer service, sales, or military service.
Effective interpersonal and customer service skills
Ability to work Call Duty w/ a rotating on-call shift to incl fluctuating sched during per of high demand, extreme weather, or other emergencies; Energy Advisors may need to assist when they are called upon for add on-call schedules & mandatory overtime
Proficient in Microsoft Office Package, including word processing, spreadsheets, databases, and Outlook mail.
Strong ability to multi-task in a fast-paced environment, navigating multiple systems and software
Basic knowledge of fundamental concepts, practices, and procedures of a particular field of specialization
Ability to work in a team environment, coordinating with other areas to achieve goals and objectives
Well-developed written and verbal communication skills for interaction with all levels of personnel
Strives for perfect attendance and punctuality, ready to take the call at the start of their shift
Ability to successfully complete training and all testing. (Failure may result in termination)
Ability to make recommendations and independent decisions
Must be a motivated self-starter with the ability to work with minimal supervision at times
Basic math skills (addition, math, multiplication, and division); demonstrated ability to work with numbers; 10-key skills Preferred Qualifications
Competencies
Serving Customers
Working with Ambiguity
Showing Caring and Understanding
Demonstrating Initiative
Acting with Integrity
Communicates Effectively Minimum Education
High School Diploma or GED Required Certifications Working Environment
Hybrid work environment is performance based with in-office training. Indoor work, operating computer, manual dexterity, talking, hearing, repetitive motion.
Use of personal computing equipment, telephone, multi- functioning printer and calculator. Ability to travel to and from meetings, training sessions or other business-related events. After hours work may be required. Physical Demands
Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.
Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. CPS Energy does not discriminate against applicants or employees. CPS Energy is committed to providing equal opportunity in all of its employment practices, including selection, hiring, promotion, transfers and compensation, to all qualified applicants and employees without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship status, veteran status, pregnancy, age, disability, genetic information or any other protected status. CPS Energy will comply with all laws and regulations.
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