IT Support Analyst

Assist all users with resolving hardware and software issues related to desktop, printer and network operations. Specify and requisition hardware and software as required to support user functions.

• Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
• Provide technical support to the user devices (Laptops, PC's, printers).
• Provide technical support to the shop floor devices (PC's, handhelds, printers, etc.)
• Support to critical meetings.
• Provide analytical and administrative support to other functional areas (Finance, Operations, and Quality).
• Responsible for the good deployment of Dana IT standards on hardware, software and processes.
• Responds to and diagnoses service issues through discussions with users and is responsible for leveraging resources across all levels of the organization
• Follows procedures in documenting customer issues, troubleshooting steps and resolution in the call tracking tool
• Diagnoses customer issues and assigns appropriate support, if outside scope of support
• Resolves issues and/or ensures resolution of issues
• Promotes customer relations in tune with company plans and policies
• Installs and maintains hardware and software used for plant operations
• Works with next level of support for the resolution of issues
• Conveys customers' perspective to project teams responsible for newly implemented products and existing product enhancements.
• Organizing and tracking IT hardware inventory for the assigned plant.
• Documenting and updating common plant IT issues and associated resolutions.
• Tracking and maintaining appropriate level of supplies for IT hardware (spare devices, commonly used adapters, toner for printers, etc).

Qualifications Desired:

• Associates or Bachelor's Degree preferred: in a business/technical discipline, related vocational training, or related certification programorequivalent experience of 5-7 years related professional experience
• 3+ years' experience in a business environment with 2 years in a systems analyst, IT Analyst or similar role.
• Experience working on Windows 7, Windows 10, Windows 20016 Server based devices
• Experience working with MS-Office tools
• Knowledge on handheld devices (RF Scanners etc)
• Experience supporting Barcode/metal tag scanners and printers
• Responsiblefor facilitating clear understanding of all business processes, goals, and drivers to effectively define system, process, and training solutions.
• Direct desktop hardware & software support.
• Be available after hours and on weekends in the event of hardware, software and/or data communications related issues that impact Shop Floor Production and/or Shipping