Business Analyst

Aires (www.aires.com) has been providing best-in-class relocation management services for over 40 years and is a recognized industry leader in delivering high quality relocation and assignment management services to leading corporations.

Aires' Innovative Technologies team is creating technologies that mobilize the modern workforce. Our technology enables our customer services teams, our clients, and their employees, as well as our partners to deliver exceptional, industry-leading service.

We Have...

• An award-winning technology platform, built in-house, that aligns with the future state of Global Mobility
• A strong Aires brand consistently ranked among the mobility industry's highest annual customer-satisfaction scores and a client retention rate of over 98%
• A high internal promotion rate and long-tenured employees, highlighting our commitment to career growth and development
• A comprehensive benefits package, including a 401K match
• Hybrid work environment

An excellent career opportunity is available for an experienced software Business Analyst in our Aires Pittsburgh, PA office. We are crafting the next generation of digital mobility management tools and looking for an experienced Business Analyst who will work side-by-side with R&D, UX, Design, QA, Documentation, Support, Training, Solution Architecture, and Sales to build software products that solve user pain points and that work for the business.

This is a full-time position at our corporate office in Pittsburgh, PA (Robinson Township), Reporting to our Product Line Manager.

You might be right for this role if:

• You're a critical thinker, willing to listen carefully, unafraid to ask probing questions, have a knack for attention to details and able to identify the end user needs and articulate to the technical team.
• You thrive in a fast-paced environment, comfortable managing multiple initiatives, capable of consistently achieving results on time, to spec, within budget, able to prioritize and execute task under pressure.
• You're always learning, seeking to expand your knowledge of the business, process, people, and technology.
• You are consistent and process oriented, understanding that this approach is what sets up both you and your documentation up for success throughout the lifecycle of a product.
• You love working in a team oriented collaborative environment.

Position Responsibilities:

• Analyzes the business drivers for proposed new Aires IT software solutions or enhancements to the existing ones, as appropriate.
• Engages multiple internal and external stakeholders for input, feedback, requirements, business process reviews for automation etc., as needed.
• Elicits, gathers, analyzes, and communicates business requirements for assigned product design, development, maintenance, and support activities, via workshops, questionnaires, workflow storyboards, use cases, and other methods.
• Translates conceptual requirements into functional requirements/specifications in a clear manner that is comprehensible to developers/project team.
• Collaborates with business and technical subject matter experts to obtain necessary sign offs and approvals and creates high level product specification specs (Business Requirement Documents, Product Requirements Documents).
• Communicates the business needs and technical solutions in a clear and unambiguous way to the stakeholders and teams.
• Creates Epics, Features and User Stories with clear and unambiguous Acceptance Criteria, ensuring that they clearly communicate customer/stakeholder needs to the development teams; work with teams to clarify and refine the requirements as necessary.
• Works with the stakeholders and agile teams to define, refine, and prioritize the product backlog.
• Verifies and accepts (or rejects) the work delivered by the agile teams. Supports the Acceptance Criteria Driven Development by example.
• Participates in and prepares for SAFe Agile sessions like, Iteration planning, Refinement, Program Increment Planning, Iteration/system demos, Retros, Inspect and Adapt sessions etc.
• Collaborates with User Experience and Design team to ensure that software solution under the development offers an intuitive, user friendly and efficient user experience to the targeted user personas.
• Works with Team Members to ensure the IT products are delivered successfully and they continue to work as expected in production.
• Other duties and tasks as assigned by the management.

***Candidates for this position must be authorized to work legally in the United States. Visa sponsorship is not available.***

Required Qualifications:

• High School Diploma required, Bachelor's Degree in Business, Engineering, IT or technology disciplines preferred
• 4+ years of experience working as a Business Analyst or project manager in an agile software development product team, preferably using SAFe agile framework.
• Knowledge of SaaS software, including Web and Mobile interfaces, with solid understating of related software development life cycle tools, and processes.
• Excellent communication - written and verbal - and the ability to modulate your communication appropriately for a broad range of audiences (senior leadership to development teams)
• Confirmed analytical skills with experience of turning data into meaningful insights
• Requirements gathering and documentation
• Product Management practices and philosophy
• Expert in Product Management tools like JIRA, Confluence, Monday, Aha!, etc.
• Expert in using MS Office products, and with ability to learn and grasp complex proprietary software solutions
• Has a customer-centric approach combined with a curiosity for technology, data-enabled decision making and fulfillment platform strategy
• Proven experience building trust and collaborating with cross-functional partners to achieve a common objective
• Proven track record to work autonomously while also taking ownership for actions and results
• SAFe 6 Product Owner Product Manager (POPM) certification is nice to have

Additional Qualifications:

• Excellent customer service and administrative skills
• Computer literacy with MS Office products, and ability to grasp proprietary software
• Demonstrated ability to manage multiple competing tasks
• Ability to follow policies and procedures
• Can-do attitude
• Genuine desire to help others
• Team oriented mindset, with a strong sense of care and urgency
• Desire to embrace our core values: Client Focus, Results, Responsibility & Accountability, Collaboration and Innovation.

EOE AA M/F/Vet/Disability