House Monitor - 11-025 SC/ Glendale Booth House

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The House Monitor for the Booth Home Senior Bridge Housing program provides general oversight of residents and rooms, assists with checks-in and discharges of residents, and evaluates and reports on resident's condition to the Program Coordinator. The House Monitor is also responsible for assisting in the completion of documentation and tracking resident's progress upon discharge and follow-ups. The Booth House Senior Bridge Housing program houses 15 male and female clients with mental health diagnosis. The workdays are Saturday and Sunday 7 am - 3 pm.

Essential Functions

• Provide professional support, compassionate and safe care for all residents. Respond to clients' needs promptly, and with great courtesy.
• All duties will be performed in a respectful manner, allowing clients and staff to maintain a healthy sense of self-worth.
• General monitoring of clients to ensure that a safe, quiet and friendly atmosphere is maintained, make rounds at the house periodically.
• Explain rules and procedures to all clients and ensure adherence to policies in a respectful manner.
• Complete all intake forms and records, establish an individual resident file for new intakes.
• Follow all Booth Home Senior Bridge Housing and The Salvation Army policies and procedures.
• Assist Program Coordinator with data entry, and documentation, including but not limited to intake forms and records, maintain resident files, HMIS data entry, and discharge documentation.
• Complete all daily logs, gather all the signatures needed and give complete end-of-shift reports to the oncoming shift and to the program Coordinator.
• Document and report unusual occurrences, incidents and injuries.
• Ensure that common areas and hallways are free of obstructions and other health and safety hazards.
• Provide appropriate involvement in coordination with other staff so that safety and security measures and adhered.
• Maintain security inside and outside the building.
• Respond promptly and appropriately to emergency situations.
• Always maintain resident confidentiality.
• Assist Program Coordinator in completing documentation and tracking residents upon discharge.
• Answer direct incoming calls to the appropriate individuals in a courteous and professional manner.
• Meal serving as needed including but not limited to breakfast, lunch and dinner; clean-up at end of meal service and comply with all food service & health codes.
• Assist with cleaning common areas daily, room turnovers, house laundry, and donations.
• Ability to work an irregular schedule with varying hours as needed.
• Other duties as assigned by your immediate supervisor and/or management personnel.

Working Conditions

Ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead. Ability to operate computer, fax and telephone. Ability to lift up to 25 lbs.

Minimum Qualifications

• A criminal background check is required with certificate for Protect the Mission policies and procedures.
• High School Diploma or GED Required, A.A. or B.A. /B.S. highly preferred.
• Must possess a valid Class C California Driver's License and clean MVR.
• Bilingual English/Spanish preferred.
• Maintain valid CPR/First Aid & Food Handler Certification

Skills, Knowledge & Abilities

• Knowledge and sensitivity regarding issues of homelessness, mental health and chronic illness
• Complete required Salvation Army trainings (Driver Safety, Child Safety (PTM), etc.)
• Ability, both visual and auditory, to identify safety hazards and monitor guest and staff behavior and enforce appropriate safety regulations and emergency procedures
• Must possess flexibility, effective leadership, conflict resolution, and communication skills.