Helpdesk Administrator

With history dating back to 1856, American National Bank is one of the largest privately owned banks in the region with locations in Nebraska, Iowa and Minnesota. We believe in doing. By joining forces with local businesses, charitable organizations and our team members, we are proud to be part of the momentum that keeps the community around us building and growing. Together we can be the catalyst for making great things happen. Join our company to be a part of this inspirational movement and learn how we can grow your career.

Together, we can do more for your future...

At American National Bank, we provide our team members with comprehensive benefits to do more for you and your family.

We offer:

• Competitive base compensation with additional performance-based annual earning potential
• Career growth potential built into every role
• 401(k) Investment Plan with up to 4% match by ANB with immediate vesting and profit sharing*
• No cost Life Insurance with benefit 2x base salary (subject to cap), with ability to purchase additional coverage
• Paid Time Off, Paid Holidays and Paid Volunteer Time
• Medical Insurance with signification premium contribution by ANB, with Wellness Plan Support*
• Dental Insurance with significant premium contribution by ANB*
• Additional Insurance options to meet personal needs: Vision, Pet Care, Critical Illness, Accident, Income, and Identity Theft Protection*
• Tuition Reimbursement*
• Gym Membership Reimbursement*
• Discounts on Banking and Financial needs

*Eligibility Criteria Apply

Job Summary

The Helpdesk Administrator provides superior customer service and technical support for company hardware, software applications, and platforms. They troubleshoot problems and advise on the appropriate action.

Essential Job Duties & Responsibilities

• Implement hardware and software changes across the enterprise as new projects require.
• Install, troubleshoots, and repairs software, hardware, and computer peripherals.
• Resolves internal user problems and ensures correct operation of personal computers.
• Maintains hardware and software inventory and logs all service/repair activity.
• Performs system setups for new hires.
• Provides technical support to end users.
• Evaluates user needs, defines technical problems, and works with other IT staff to determine solutions.
• Assists internal customer in implementing solutions.
• Work with the larger IT team on escalations of issues.
• Escalate calls when appropriate and write concise informative ticket information.

Experience, Education, Skills & Abilities

• Requires two years previous PC hardware/software experience.
• Associates or Bachelor's degree in MIS or other IT related field and/or equivalent work experience.
• Knowledge of PC hardware repairs and maintenance.
• Knowledge of software installation and troubleshooting, Windows 7/10, Office, Active Directory, Adobe, etc.
• Skill in operating various personal computers and printers.
• Skill in operating other equipment such as: modems, fax machine, and multi-function printers.
• Ability to solve problems independently and with a group.