Business Solutions Admin II

Georgia United Credit Union
United States, Georgia, Duluth
Jan 09, 2025
Description Oversees the effective performance of business solutions. Grants network rights to users. Adds and deletes user accounts. Monitor account space and system usage, and upgrades software as necessary. Configures software for network installation and company-wide implementation. Installs and maintains network and user software. Create and maintain simple scripts in Powershell for business solution automation. Ensures that appropriate safeguards are in place to detect computer viruses. Scans network software as needed to detect viruses. Ensures Credit Union compliance with software licensing agreements. Performs timely and effective user support services. Provides phone, e-mail, and in-person support to end users. Identifies opportunities to improve user satisfaction and maintains supportive relationships to ensure that needs are met. Troubleshoots problems with hardware and software. Maintains an activity log of problems, analyzes data, and makes recommendations for action. Provides training for end users on business solutions. Take work orders and coordinates with programmers (if necessary) to assist users with more complex problems. Contacts vendors and arranges for upgrades, updates, patches and replacements on software and hardware products. Analyzes problems and provides technical assistance to solve them. Corrects routine operating problems by entering alternative or corrected operating commands. Promotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's vision statement, core values and business principles. Qualifications Behaviors Thought Provoking - Capable of making others think deeply on a subject Team Player - Works well as a member of a group Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well Education Bachelors of Computer Science (required) Experience Experience using Powershell and/or other scripting software packages. (required) Demonstrated knowledge of network operations and related computer hardware and software. (required) Microsoft certification and advanced training preferred. (preferred) Several years of online banking administration experience in the financial industry, with preferred Q2 system experience. (required) 3 - 5 years: 3-5 years of experience with PC hardware and software configuration and support functions. (required) Skills Critical Thinking (preferred) Communication (preferred) Attention to Detail (preferred) Active Listening (preferred) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)