IT Support Specialist II

At Grow Financial Federal Credit Union, we believe in service - to our 300,000 members, 600 team members and local communities. We're not just your average bank. We're a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.

Our "work from where you do your best work" strategy provides flexibility to our team members - who currently reside across the U.S. - with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow - people, communities, money and dreams.

Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.

Some of our Benefits/Perks:

Remote/Work From Home Available
• Medical/Dental/Vision Insurance
• Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
• Tuition Reimbursement of up to $5,250 per year for full-time team members.
• Paid Time Off 15 days/year & over 10 Paid Holidays
• Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
• Retirement Benefits (401K) Grow matches up to 8% for team members.
• Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

Under general supervision: Primary responsibilities are to provide technical support to Grow Financial Federal Credit Union employees in the areas of desktop operating systems including Windows 10 and 11 as well as various Microsoft Office applications. Mac OSX experience a plus. Supporting access to the core Symitar system. Performs hardware troubleshooting on end user equipment either in person or via remote connection. This position requires rotating on call duties. Answer phone lines for IT support as needed. Creates and works user issue tickets. Operates various computer equipment, including PC workstations, servers, and various printers.

Required Skills & Experience

• High School diploma or equivalent is required.
• Two years' experience with PC operations with at least one year in a Help Desk environment required.
• A+ certification or equivalent required.
• Extensive working knowledge of Windows 10 and 11.
• troubleshooting a plus, as well as registry editing and Microsoft Office applications is required.
• Experience in hardware troubleshooting techniques required.
• Experience with Outlook, Windows Active Directory, and TCP/IP networks necessary.

Physical Demands

• Ability to move freely (standing, stooping, walking, bending, pushing and pulling) and lift up to a maximum of twenty-five (25) pounds without assistance.
• Must be able to sit, type and/or view computer monitor for extended periods of time.
• Must be able to read, write, speak and type English.
• Must be able to hear and use a telephone.
• Use of computer requires repetitive keystrokes.

Work Environment

• Traditional office setting. Hybrid schedule to include remote work and reporting in person to Grow, HQ in Tampa, FL.
• Sedentary role.
• Hours include rotating on-call duties
• Travel to stores as needed.Must have reliable transportation.

Apply online today!

An Equal Opportunity Employer Minorities/Females/Veteran/Disabled