Patient Placement Technician - Bingham Farms - 40 hours per week

GENERAL SUMMARY:

Assists the Patient Placement Coordinator with the multifaceted processes in which patients, newly diagnosed, transferring from an unaffiliated dialysis provider, or visiting on a transient basis to the area, are placed into one of the multiple locations and modalities of Greenfield Health Systems (GHS).

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• Works closely with Patient Support Programs Coordinator to provide exceptional
  customer services to the renal population, health system and GHS referral sources.
• Works closely with the Patient Support Programs Coordinator and GHS Billing
  Services Supervisor to verify and trouble-shoot potential medical insurance concerns.
• In the absence of the Patient Placement Coordinator, secures placement and
  responds to inquiries from discharge planners, physicians, unit staff, administrative
  staff, and external customers regarding referrals and services within GHS.
• Reviews medical records for necessary documentation of patient acuity and special
  needs.
• Maintain relationships with other health systems and independent nephrology groups.
• Identifies and tracks the needs of transfer and transient patients and notifies the
  receiving unit of these needs. Reports to Social Work Manager.
• Communicates with internal and external customers regarding problems encountered
  with GHS in such areas as patient and physician access to services, complaints, etc.
• Promotes patient safety by providing initial medical records to facility staff
  electronically for EMR filing.
• Provides documentation to the Patient Support Programs Coordinator and insurance
  analyst regarding the insurance status of incoming patients.
• Creates and maintains transient patient files and corporate reports.
• Maintains/updates files and corporate reports on internal and external transfer
  patients.
• Collects, organizes, and maintains medical records and statistical data.
• Secures a valid Henry Ford Health medical record number for placement into a GHS
  facility.
• Assists Coordinator in marketing services to internal and external
  physicians/customers.
• As part of a larger team, in conjunction with other disciplines analyzes CKD education
  along a continuum, to anticipate programmatic needs and contributes toward
  educational initiatives.
• Links patients and families to system and community resources; functioning as a
  patient advocate when necessary.
• Participates in professional development activities, such as attending relevant
  conferences, professional memberships, and professional reading.
• Manages, responds, and maintains Careport communication to ensure timely patient
  admissions communication.
• Demonstrates willingness and ability to function consistently as a team member,
  positively contributing daily to the goals and objectives of the dialysis program as
  appropriate to the scope of the position.
• Demonstrates willingness and ability to work effectively in a complex and changing
  environment.
• Demonstrates willingness and ability to effectively relate in an organizationally
  acceptable manner to team members, patients, and other customers in a diverse
  environment.