Provider Education & Relations Coordinator

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra is looking for a Provider Education & Relations Coordinator to join our growing team.

The Provider Education & Relations Coordinator oversees provider contractual requirements to enhance positive relations and manages the customer service experience for the Oregon FFS Provider Network. This work will entail some onsite provider education and community settings. Additionally, the role involves serving as the provider educational coordinator, focusing on quality improvement initiatives, and staying informed about updates to automated review systems.

Job Summary

• Deliver courteous and prompt service to providers and external customers, ensuring the swift and appropriate resolution of provider issues through comprehensive education and utilization of relevant resources.
• Engage in direct communication with providers, including onsite at practices or community, identifying and addressing significant concerns by collaborating with provider liaisons and proposing tailored educational resources or training to meet specific needs.
• Recommend and develop training modules, provider manuals, assessments, and pre- and post-evaluations to enhance educational initiatives.
• Collaborate with cross-functional teams to address provider questions/concerns and uphold the quality and integrity of services in alignment with contract requirements.
• Contribute to the development and implementation of policies, procedures, quality assurance programs, and information systems.
• Provide helpline support, requiring extensive research and resolution skills; including anticipating future needs of our client and provider network
• Supervise the Helpline Coordinator, offering ongoing training and evaluations for performance and skill enhancement.
• Update web content regularly to ensure the provision of current and relevant information.
• Design and implement ongoing training programs for staff to ensure they are well-versed in the latest policies, procedures, and industry best practices, fostering a culture of continuous learning.
• Stay abreast of industry trends, regulatory changes, and advancements in healthcare technology.
• Provide regular updates to the team on relevant changes, ensuring the organization remains at the forefront of industry standards and practices.

Job Requirements:

• Bachelor's degree in communication, education, or related business degree with a background in healthcare, preferred.
• 3-5 years of experience in provider relations/education within a healthcare setting
• Must be able to travel up to 25% within the State of Oregon
• Proficient in creating and delivering educational training courses using web-based or other interactive technology.
• Proven ability to teach/train others in person, telephonically, or through web-based/interactive technology.
• Customer service expertise with knowledge of helpline service programs, including supervision of staff and serving as a subject matter expert (SME).
• Professional demeanor in all interactions, coupled with excellent public speaking skills and experience in delivering webinars and PowerPoint presentations.
• Proficient in writing policy and procedure manuals, job aids, newsletters, and website content.
• Intermediate proficiency in Microsoft Office products.
• Strong organizational and time management skills.
• Ability to work independently, prioritize tasks, manage workload, and meet tight deadlines in a fast-paced environment.
• Demonstrated problem-solving skills for complex issues and application of knowledge to process improvement and provider issue resolution initiatives.

Preferred Qualification:

• Master's degree in these fields, preferred (communication, education, or related business degree with a background in healthcare)
• Knowledge and experience working with Medicaid providers.
• Bilingual proficiency in English/Spanish is a plus.
• Field base provider recruitment/relations experience
• Video, onsite or community provider education experience
• Equity and Diversity Training or Experience
• Network adequacy standards
• CMS standards
• Knowledge of CLAS/CLSS standards for providers
• Experience working with OHA provider network

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The pay range for this position is listed below.

"Based on our compensation philosophy, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level."

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.