Technical Support Specialist

Technical Support Specialist | The Shyft Group, Inc. | Bristol, IN (Main)

Regular Employee | Salary Non-Exempt

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American leader in specialty vehicles, our portfolio of last-mile delivery vehicles, work trucks, and motorhome chassis bring people, goods, and services where they need to be.

We are strengthened by ten industry-leading brands -- Utilimaster, Blue Arc, Royal Truck Body, DuraMag, Magnum, Strobes-R-Us, Spartan RV Chassis, Red Diamond, Builtmore and Independent Truck Upfitters. Over 4,000 employees across eleven states and two countries work independently and together as one team under Shyft, building chassis, vehicle bodies, and accessories that improve every route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture, every person behind our brands is given the tools they need to make a positive contribution to the company, their community, and their families. Together under the Shyft umbrella, our teams drive new synergies that bring innovations to life on the road - for an experience that is safer, more satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge forward - leading the commercial vehicle transition to electric, innovating across all our brands, and earning our position among Fortune's 100 Fastest Growing Companies.

What you'll do:

The
Technical Support Specialist position is responsible for receiving, recording,
and reconciling customer / end user technical questions on use and
implementation of computer products, in a timely and professional manner.

* Answer incoming customer telephone calls in a courteous and professional manner
* Assist customers/end users with questions on product installation, usage, and
implementation
* Respond to and investigate customer/end user inquiries, concerns, and issues
via phone, fax, mail, and e-mail in a timely and courteous manner
* Answer customer inquiries and provide appropriate technical and/or
product-related information
* Rely on instructions and pre-established guidelines to perform the functions of
the job
* Escalate complex inquiries
* Research and resolve customer complaints
* Obtain customer feedback information
* Effectively communicate customer issues and concerns to all applicable internal
staff members
* Document all contacts, actions, and responses in helpdesk tracking system
*Organize
and maintain a file system; correspondence, and other records
* Maintain working knowledge of products and/or services
* Prepare reports and correspondence, as needed
* Other tasks as assigned

Requirements:

* Associate
degree in information technology, computer science, or related field preferred
* 2 years of related technical support experience
* Excellent
attendance
* Positive attitude
* Strong and consistent attention to detail
* Self-motivated with the ability to stay on task
* Team oriented
* Capable of comprehensive listening (understanding the message(s) that is being
communicated)
* Proven
customer service skills
* Experience training users of all levels to be proficient using computer-based
applications
* Versatile, flexible, and a willingness to work within constantly changing
priorities
* Proficient with a variety of desktop and internet applications
* Experience with cell phones, smart phones, tablets
* Hands-on experience installing/reinstalling operating systems and applications.
This includes network, printer, and other driver software
* Must be familiar with common office automation applications (e.g., Microsoft
Office, including Outlook, etc.)
* Knowledge of:
o
Network structure, security, and function
o
Network printer function and the ability to troubleshoot printing problems
o
VoIP phone functions and the ability to troubleshoot problems
o
Windows operating systems
* Able to:
o
Effectively prioritize and execute tasks in a high-pressure environment
o
Develop a thorough understanding of company's IST products and services
* Strong:
o
Communication skills, verbal and written
o
Interpersonal skills
o
Organizational, problem-solving, and analytical skills

Why The Shyft Group?

At The Shyft Group, we believe our people are our greatest
asset. That's why we're committed to fostering an environment where you can
thrive personally and professionally. When you succeed, we all succeed. We
offer comprehensive benefits that prioritize your health, financial well-being,
and work/life balance-because we know your best work happens when you feel
supported in every aspect of life.

Stay Healthy: Your health is our priority. We
provide:

• Comprehensive
  Medical and Rx Plan
• Health
  Savings Account (HSA)
• Complete
  Dental and Vision Coverage
• Healthcare
  Flexible Spending Account (FSA)
• A
  proactive Wellness Plan to help you stay at your best

Financial Security: We're here to help you build a
secure future. Our benefits include:

• 401(k)
  Retirement Savings with employer contributions
• Short-
  and Long-Term Disability coverage
• Company-Paid
  Life and Dependent Life Insurance
• Options
  for Voluntary Term Life Insurance

Work/Life Balance: We know a fulfilling life outside of work fuels success at
work. We offer:

• Educational
  Reimbursement to support your professional growth
• An Employee
  Assistance Program (EAP) for guidance when you need it
• Dependent
  Care FSA to help manage family responsibilities

At The Shyft Group, we don't just offer benefits-we offer
peace of mind. Join us and experience the difference!

The Shyft Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran or status as a qualified Individual with a Disability, or any other characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S. Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility and validate social security numbers. Through participation in the E-Verify program, information entered on Form I-9 will be provided and compared to information available at both of these agencies. See posters for more details. E-Verify Notice U.S. Right to Work Notice.