Financial Services Associate (Hybrid position)

NYU Langone Health is a world-class, patient-centered, integrated academic medical center, known for its excellence in clinical care, research, and education. It comprises more than 200 locations throughout the New York area, including five inpatient locations, a children's hospital, three emergency rooms and a level 1 trauma center. Also part of NYU Langone Health is the Laura and Isaac Perlmutter Cancer Center, a National Cancer Institute designated comprehensive cancer center, and NYU Grossman School of Medicine, which since 1841 has trained thousands of physicians and scientists who have helped to shape the course of medical history. At NYU Langone Health, equity, diversity, and inclusion are fundamental values. We strive to be a place where our exceptionally talented faculty, staff, and students of all identities can thrive. We embrace diversity, inclusion, and individual skills, ideas, and knowledge. For more information, go tonyulangone.org, and interact with us onLinkedIn,Glassdoor,Indeed,Facebook,Twitter,YouTubeandInstagram.

Position Summary:
We have an exciting opportunity to join our team as a Financial Services Associate.

In this role, the successful candidate in this position involves managing billing and insurance follow up It requires a deep understanding of contracts and claims processing a high level of commitment to customer service and adherence to compliance and departmental policies The individual will also manage Epic work queues submit claims and adjustments work on ad hoc projects and perform other specialized functions as assigned by management

Job Responsibilities:

1. Billing/Follow-up:
Review assigned accounts in Epic and third-party remittances to determine accounts requiring actions.
Verify that charge posting and claims submission are accurate.
Analyze any open balances and ensure accurate payment posting.
Complete appropriate follow-up action as necessary.
Identify and register accounts correctly to ensure timely submission.
Complete daily assignments and WQ goals.
2. Customer Service:
Address and resolve patient inquiries and disputes promptly, including all necessary research, follow-up, and communication with departments and the patient.
Ensure the accuracy of information provided to internal and external customers.
Demonstrate a high level of commitment to customer service by responding to the needs of internal and external parties or departments.
3. Manage internal/external correspondence:
Respond to communications in a timely and compliant manner.
Provide itemized bills, medical records, and other requested documentation in compliance with HIPAA.
4. Compliance:
Adhere to compliance and departmental policies and procedures, including compliance with 100% of HIPAA requirements, required training, and other Hospital mandated activities.
Understand and adhere to the key performance indicators of RCO Teams.
5. Specialized Functions:
Ensure understanding of contracts, fee schedules, and insurance participation.
Perform credit analysis, manage Epic work queues, and submit voids and adjustments.
Demonstrate the ability to exercise sound independent judgment by applying the appropriate policy or procedure.
Recognize, establish, and attend to priorities promptly.
Know escalation/JOC process and treasury requests.
Show initiative by suggesting appropriate process improvements.
Perform other duties as assigned.

Minimum Qualifications:
To qualify you must have a High School Diploma or equivalent 0-1 years of relevant experience Excellent communication both written and oral detail orientation customer service organization and multitasking skills Basic computer skills including Microsoft Office applications Outlook Word and Excel

Preferred Qualifications:
1 2 years hospital billing and/or follow up experience Systems experience with Epic and/or other and knowledge of medical terminology

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Health provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Langone Health is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Health's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $48,274.09 - $53,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please click here