Mobile Tech Administrator

Tsymmetry is a mid-size IT services company dedicated to delivering flexible, scalable solutions to our customers around the globe when and where their mission dictates. We partner with our customers to drive innovation, agility, and improved outcomes with our experienced global team. From cybersecurity to operational intelligence, cloud services, software development, and beyond, we are here to help.

The position is part of the deskside support team providing mobile phone issuance and asset management, as well as providing desktop support assistance, as needed.

Duties and Responsibilities

Provide phone support and direct user assistance for the use of mobile devices and software, including Apple and Samsung.
• Interact with end users to identify and resolve a variety of issues related to mobile phones.
• Perform administrative tasks, mobile inventory control activities.
• Manage consumables inventory.
• Communicate technical information in a non-technical manner.
• Install, configure, and troubleshoot mobile issues with hardware and software.
• Interact with end users to identify and resolve a variety of issues related to desktops, laptops, printers, and server or network connectivity.
• Open and log trouble tickets in ticket tracking system to track issues from identification through resolution.
• Assist users with video teleconferencing services.
• Install, configure, and troubleshoot issues with hardware and software.
• Maintain desktops.
• Serve as back up for other deskside support activities, as needed.
• Other duties as assigned.

Required Skills and Abilities

• Active Public Trust Clearance required; Active Secret Level Clearance preferred.
• Knowledge of mobile operating systems, applications, and hardware.
• Familiarity with trouble ticket system, such as ServiceNow, Remedy, or similar tool.
• Outstanding customer service and communication skills.
• Demonstrated ability to interact professionally within all levels of an organization.
• Demonstrated teamwork and collaboration in a professional setting.

Education and Experience

• Bachelor's degree or equivalent work experience.
• Two years of Microsoft system support with one year of mobile device support.

Certifications

• Desired: WISE certified/Apple Certified Technician

Work Environment and Physical Requirements

• Full-time onsite
• Must be able to lift up to 15 pounds at times.

Ray Range: $65k - $70k based on an hourly rate.

The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Healthcare Benefits:

Tsymmetry offers Medical, Dental and Vision coverage through CareFirst. Three medical options are offered with the majority of the monthly premiums paid by the company. A tax-advantaged health savings account is available with generous employer contributions as well as a tax-advantaged flexible savings account. Dental and Vision plans are also offered through CareFirst with the majority of the monthly premiums paid by the company.

While health benefits are a key offering, we also provide a range of other benefits and perks to support your well-being and professional growth. These include:

• 410(k) Retirement Plans
• Paid Time Off
• Eleven Holidays
• Paid Parental Leave
• Paid Bereavement and Jury Duty Leave
• Professional Development
• Tuition Reimbursement
• Flexible Work Arrangements
• And so much more!

Tsymmetry provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, pregnancy, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.