RPA Support Engineer

RPA support Engineer

SPECIFIC SHIFT REQUIRED : Two Shifts : 1. 2:00 PM CST to 11:00pm CST 2. 6 :00 AM CST and 3 :00 PM CST

Job Description:

Relevant Experience (Years): 0-2 Years

Technical/Functional Skills:

• Experience in IT Production support - Production monitoring and change management
• Experience in Service Now process for Incidents and Change management
• Database querying and reporting experience

• Working knowledge of RPA / Automation BOTS - Level 1 trouble shooting
• Working knowledge on monitoring tools like Splunk , log insight
• Knowledge of Azure cloud environment, Tomcat server management

Experience required.

• A Professional degree, preferably Computer Science or Information Technology
• 1+ years of IT Technical support experience
• Experience working with JIRA and Kanban board
• Good understanding of Process Design documents, technical design documents within the automation space
• Good communication and attention to details

Roles & Responsibilities:

• Ability to work in different time shifts per business need (Two Shifts : 1. 2:00 PM CST to 11:00pm CST 2. 6 :00 AM CST and 3 :00 PM CST )
• Respond to and resolve incidents and service requests in a timely manner
• Monitor application performance and implement performance improvements as needed
• Provide technical support to end users and stakeholders, addressing their queries and concerns
• Work independently and conduct root cause analysis for recurring issues and recommend long term solutions
• Provide technical support and initial response for Automation RPA BOTS (UiPath/PEGA/.Net services)
• Develop on-demand reports from production database

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.