Academic Success Coach (College of Business Administration)

Student Success and Strategic Initiatives:

The Division of Student Success and Well-Being (SSWB) creates opportunities for undergraduate students to thrive by providing a system of support to foster academic success, retention, and timely degree attainment. Driven by equitable outcomes for all students, innovation, and excellence, we assist students in achieving their academic and personal goals. Working collaboratively with the colleges and campus partners, a holistic student-centered approach is utilized to empower students to strive for academic achievement and individual growth.

The Opportunity:

The University of Central Florida is currently accepting applications for the role of Academic Success Coach assigned to the College of Business Administration. This position combines both academic advising and academic coaching into a newly created and exciting position of Academic Success Coach (ASC), with the ASC responsible for maintaining a case load of students and applying coaching methodologies and case management approaches to support students throughout their academic journey. Located centrally within the Division of Student Success and Well-Being, the ASC will be assigned to the College of Business Administration and will be tasked to holistically coach their assigned students through both academic and non-academic matters, and to monitor the progress of their students throughout their time at UCF. The ASC will also work collaboratively with other ASCs, along with other student support and well-being offices across campus, to provide the best, comprehensive care to UCF students.

This is a full-time, 12-month position. Due to the nature of the work, this is not a fully remote position, and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed. The position will include training and development opportunities, and a supportive, fast-paced, exciting working environment dedicated to innovating student success and well-being!

UCF's Coaching Model:

The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching. The ASC will report centrally in the Division of Student Success and Well-Being, and then be assigned to the College of Business Administration (CBA).

Responsibilities:

Provide Coaching Services to UCF Students:

• Maintain a case load/roster of students and use MyKnightStar to track and monitor both engagements and ongoing progress and success of their students. Use relevant programs and technology to create pathways for persistence, progression, and timely graduation. Develop and implement highly proactive outreach services to their students, with particular attention to retention and student success. Provide students with holistic support by working with them to co-develop success plans and empowering them to understand their own degree requirements so that they can become advocates for themselves. Analyze students' academic and personal issues and refer students to the appropriate campus resource office.

• Engage with UCF students to provide accurate and timely information and coaching support to students from initial enrollment through successful completion of programs, including but not limited to: recruitment, admissions, residency, orientation, new student requirements, funding resources and financial aid, program requirements, registration, enrollment, payment processes, disability resources, testing accommodations, ongoing success, retention, and graduation. This includes multiple methods of communication, including phone calls, email, face-to-face, and more.

• Support student retention and graduation initiatives. Identify and help to resolve barriers that impede academic success. Monitor student progress and performance, analyze problem areas, determine solutions, and conduct intervention activities for students when needed.

• Demonstrate knowledge, skills, and abilities to function autonomously as an Academic Success Coach (ASC) for relevant college programs and/or student populations. Reinforce the value of coaching through ongoing student relationships. Meet the productivity and goal expectations set by the unit and the University.

Provide Assistance to Academic Colleges:

• At the direction of leadership, serve as the appointed representative to the academic college, and perform related duties associated with college-level retention, progression, graduation, and overall student success. Implement strategies, in partnership with the college, to increase registration and enrollment, promote timely graduation, and meet established outcomes. Assist leadership (Director, Associate Director, Assistant Director, and Senior Academic Success Coach) with developing and coordinating college-based recruiting, outreach, orientation, and ongoing engagement programming in partnership with the academic college.

• Other duties as assigned.

Minimum Qualifications:

Bachelor's degree and 0+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information

Preferred Qualifications:

Preferred Experience:

• Experience in education, with a preference for experience in higher education.

• Experience in coaching, with a preference for experience in student coaching.

• Experience in and/or understanding of case management.

• Experience in and/or understanding of customer service.

• Experience with using a CRM to case manage/track student, client, or customer interactions.

• Proficiency in Microsoft Office suite (e.g., MS Word and Excel) and desktop agent software (e.g., MS TEAMS).

The most successful candidates may possess the following qualities:

• Ability to work under pressure of deadlines, goals, and/or time limitations.

• Ability to use independent judgment and decision-making skills when assisting students.

• Ability to work well with others and as a team.

• Ability to perform duties with a high degree of integrity, confidentiality, and adherence to professional ethical standards.

• Excellent written and oral communication skills.

• Excellent organizational skill, multi-tasking skills, and high level of attention to detail.

• Flexibility to work in a fast-paced, highly innovative environment.

Additional Application Materials Required:

Please attach a resume and a short essay detailing and describing your vision of student success in higher education.

Special Instructions to the Applicants:

The Academic Success Coach (ASC) role is a newly created exciting position that combines academic advising and academic coaching.

This is a full-time, 12-month position. Due to the nature of the work, this is not a fully remote position, and remote (hybrid) work of any kind may not be guaranteed or may be altered as needed.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 13 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• Flexible work environment

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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Equal Employment Opportunity Statement:

The University of Central Florida is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. Click on UCF's Equal Opportunity Statement to view the President's Statement.

The UCF affirmative action plans for qualified individuals with disabilities and protected Veterans are available for inspection in the Office of Institutional Equity, Monday through Friday, from 9:00 a.m. to 5:00 p.m., upon request.

As a Florida public university, UCF makes all application materials and selection procedures available to the public upon request.

The University of Central Florida is proud to be a smoke-free campus and an E-Verify employer.