New 
Territory Manager
 JLL | |
 United States, North Carolina, Charlotte | |
 Jan 18, 2025 | |
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Key Responsibilities and Deliverables
Collaborate with Account Leadership and Client to develop goals, objectives and focus areas for Workplace Experience Services and Integrated Service Delivery on the account. Leading a face-paced JLL Operations team, which is responsible for the Client Administrative/Central Office, and Work center Portfolio in and around Carolina's region. Successful candidates will thrive in a high-profile critical equipment market while supporting the JLL team development and accountability while fostering outstanding client relationships. Builds and Manages High Performing Teams Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion Lead by example in fostering a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices including new tools, process management and other ideas that provide service delivery efficiencies. Provides frequent coaching and feedback to elevate performance Provide tactical operational facilities support, oversight and performance of key JLL 3rd party supplier partners and client strategic alliance partners. Manage all Client regional workplace experiences and facilities services activities for all JLL-managed properties, ensuring total contract compliance with all criteria and reaching all performance specifications. Ensure all properties are operated and maintained in accordance with local, state and national requirements overlaid by those required by the client. Oversee regional continuous improvement initiatives as assigned and support account and departmental strategic planning. Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of service outages, facilities SOW gaps, including managing root cause analysis to avoid repeat failures or lapses in service delivery. Accountable for the accuracy and timely updates to facilities services and account systems support tools, i.e. E1, Corrigo, MS Teams, Share Point, Tracker, and all other reporting and data management systems for the account as required. Support incident reporting status updates, as required, to the Account Leadership governance team and other key customer stakeholders and suppliers to ensure resources are available to minimize service outages. Provide project facilities support and technical input for projects scope of work as required to ensure site infrastructure and operations needs are met. Available 24/7/365 in support of the customer's business operations. Provide input and manages annual operations financial plans and manages expense/capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures. Ensure fixed, variable, and incentive compensation under the contract are achieved relative to established Performance Plan and other objectives, annual KPI and incentive compensation determination and contract amendments. Review regional performance metrics (KPIs) and compare against account-wide metrics through the use of analytics or other tools provided by the client and JLL to ensure that the portfolio is being managed within goal parameters. Create and implement savings initiatives across the region. Required 8-10+ years' experience in facility and operations leadership is required with responsibility for leading high-performing teams in a service environment. Bachelor's degree in Facility Management, Business Administration, Finance, Project Management, Engineering or similar field or experience with advanced knowledge of Workplace Experiences, Facilities Management industry best practices and tactical application. Knowledge of commercial real estate, project management and real estate finance fundamentals. Accomplished thought leader. Has a successful track record of delivering strategic operating plans through leading practices and rigorous performance standards. Exemplary Client Relationship Management skills managing up & down within a high-performing JLL and Client organization. Strong team builder. Motivates, develops and challenges team members to maximize their own, and teams' potential. Proven time management and delegation skills with the ability to manage multiple priorities and deliver results in a fast-paced critical equipment environment. A credible, impactful communicator and operates with a "no surprise" approach. Prepares succinct and impactful communication updates for Senior Executives detailing visible activity within the region Strong analytical ability, judgment, problem-solving and crisis management skills with the ability to gather data, assess situations and quickly develop & execute solutions. Excellent interpersonal and relationship building skills. Must be technically proficient in basic computer applications, CMMS, Microsoft Office, Power Point, Visio and Microsoft Teams software. | |