Associate Listening Manager

This role will support the Associate Listening team as a survey and data analysis expert by implementing employee listening programs, providing advanced analytical insights to enhance the associate experience, creating compelling data visuals and actionable storylines that are aligned with our business strategy, and serve as a trusted thought partner across the broader HR and company landscape.

The ideal candidate will be data savvy with strong analytical skills, able to independently manage deliverables, proactive problem solver, flexible and can adapt to change, collaborative, attentive to details, and has a desire to continuously learn and offer new ideas.

In this role, you will:

• Design, implement, and administer listening programs, including surveys, focus groups, and other feedback mechanisms.
• Manage the enterprise listening platform which includes configuring surveys and dashboards, add/remove users in accordance with data governance, administer surveys, build workflows and automations, update language taxonomies, and provide trouble shooting support
• Conduct advanced data analysis on associate feedback using statistical software, data visualization tools, and programming languages such as R, Python, SQL, etc.
• Continuously monitor survey results across the employee lifecycle to identify trends, patterns, and insights, as well as flag data quality (integrity, accuracy, and security).
• Develop compelling reports and presentations that effectively communicate listening insights to various stakeholders and senior leadership.
• Collaborate with associate experience and analytics peers to appropriately scope and propose listening solutions
• Partner with teams across the broader Talent Management and HR organization to integrate associate feedback into talent programs and initiatives.
• Stay up-to-date with industry trends and emerging themes in the employee listening domain, identifying opportunities to introduce new perspectives, enhance product offerings and maximize impact.
  

What you bring:

• Experience leveraging best practices in survey design and sampling methods to translate business needs into survey content that yield actionable results
• Technical proficiency in configuring surveys, workflows, and dashboards in the survey platform. Experience with the Qualtrics XM platform or similar employee listening suites required.
• Strong quantitative and qualitative analysis skills in managing survey data (e.g., cleaning, weighting, recoding, and aggregating), common statistical analyses (correlation, regression, logistic regression, ANOVA, etc.) and advanced analytical techniques (factor analysis, structural equation modeling, hierarchical linear modeling, longitudinal regression, etc.).
• Expertise in statistical software programs and data visualization tools (e.g. R, SPSS, Power BI, Excel, Python, etc.) is required. Experience with Workday HRIS and ChatGPT is preferred.
• Ability to identify emerging themes from data and translate them into clear, concise, and impactful narratives
• Proven experience in creating compelling executive presentations, reports, and data visualizations
• Detail-oriented with a high level of accuracy in data analysis and reporting
• Able to independently plan work and manage multiple initiatives simultaneously
• Comfortable working collaboratively in a team environment and establishing report with stakeholders
• Able to adapt to changes in business priorities where required
• A proactive mindset with a passion for learning and sharing ideas

Qualifications:

• 5+ years of experience in employee listening, data analytics, consulting, or business analyst required, HR experience strongly preferred.
• Bachelor's degree in I/O Psychology, Business, Statistics, Decision Science, Applied Math, Econometrics, Behavioral Science or other quantitative field. Masters or PhD preferred.

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Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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