Office Manager

University of North Carolina Charlotte

$35,608 - $48,961

United States, North Carolina, Charlotte

Jan 22, 2025

Office Manager

Please see Special Instructions for more details.

UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits

The finalist may be subject to a criminal background check and/or motor vehicle report.

Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two current/previous supervisors.

The Search Committee will not contact references without first verifying permission with the finalist.

Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application.

Do not write 'see resume' on your application when completing the job duties section.

Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment).

Please submit a resume and cover letter with your application if requested.

These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	011056
NC Salary Grade Equivalency	GN06
Classification Title	Administrative Support Specialist - Journey
Working Title	Office Manager
Salary Range	$35,608 - $48,961
Anticipate Hiring Range	$35,608 - $44,510
FLSA Status	Non Exempt
Division	Student Affairs
Department	Student Union Activities & Rec (Adm)
Work Unit	Cone Univ Center
Work Schedule	7:30 am - 4:30 pm or 8am - 5pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Primary Purpose of Position	The Office Manager plays a key role in the Student Centers department at UNC Charlotte, overseeing administrative functions and supporting student services. Responsibilities include administrative support, customer service, student employee management, budgeting, systems administration, departmental projects, and office inventory. The Office Manager also assists with the reception area at the Cone University Center and contributes to the daily operations of the department. Knowledge of event, departmental, and University policies is essential, and the role includes supervising student employees as needed.
Minimum Education/Experience	Required Minimum Qualifications: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. University Preferred Qualifications: Graduation from high school and demonstrated knowledge, skills, and abilities gained through three years of specialized office experience or an equivalent combination of education and experience.
Essential Job Duties	Department Operations: Under the direction of the Director, provide administrative support to Student Centers department (Student Centers department includes Cone University Center, Popp Martin Student Union, NinerTech Computer Store, and the Charlotte Esports Program); coordinate office support activities and work with other staff in support of managing the Cone Center operations; provide backup for Student Receptionists; assist facility Associate Directors with key management and record keeping; assist with and support other department operations when required or requested. Project Management: Coordinate administrative projects under direction of department leadership; assist in training and recognition initiatives; coordinate department participation in campus events (e.g., tabling, resource fairs). Student Personnel Management: Collaborate with the Cone Center Assistant Director on training and workflow for Student Receptionists/Information Desk Attendants; participate in the Student Employee Experience Program, including interviewing, training, and supervising students; provide backup for student WebTime approvals. Office Records: Establish and maintain a comprehensive filing system for payroll, personnel, budget, contracts, and project files; implement records management processes in alignment with department standards and submit reports timely. Purchasing/Financial: Assist with purchasing through the university system (49erMart); manage supply inventory; manage department annual contract/vendor information; coordinate financial and budget documentation and processes; prepare travel paperwork and check requests; review invoices for accuracy. Customer Service: Foster strong customer relationships; uphold department service standards; model customer service and professionalism and ensure student employees receive training and feedback to uphold department service standards. Systems Administration: Manage department systems and applications (e.g., 7PointOps, Trafsys); oversee the Student Centers websites.
Other Work Responsibilities	Manage social media accounts when needed; create and maintain department-wide communication and external communication methods when needed. Other duties as assigned by the Director in support of the mission of the Student Centers department.
Departmental Preferred Experience, Skills, Training/Education	Office management experience needed with two or more years of preferred experience in Student Centers or similar university environment a plus. Experience providing a high level of customer service and demonstrated ability to develop collaborative relationships. Strong verbal and written communication skills. Strong organizational skills, ability to manage multiple tasks at once, and attention to detail with accuracy. Experience in working with student employees and/or student leaders, experience leading or managing student workers preferred. Experience using budgeting/financial systems within a university or large company setting. Proficient in MS Office/Google environment and comfortable learning specialized systems and applications. Previous experience in website administration, or social media account management, a plus.
Necessary Licenses or Certifications
Work Location	Cone University Center
Posting date	01/21/2025
Closing date	01/28/2025
Proposed Hire Date	02/17/2025
Contact Information
Special Notes to Applicants	UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits The finalist may be subject to a criminal background check and/or motor vehicle report. Please upload reference information including names, position titles and company/institutions, phone numbers, and email addresses of at least two *current/previous supervisors.* The Search Committee will not contact references without first verifying permission with the *finalist*. Please ensure your full range of knowledge, skills, abilities, experience, and education are listed on your application. Do not write 'see resume' on your application when completing the job duties section. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. (see the job duties section of previous employment). Please submit a resume and cover letter with your application if requested. These documents will be used to evaluate your written communication skills as well as supporting documents of your knowledge, skills, abilities, education, and professional experience.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Please describe your previous experience working with and/or leading student employees.

(Open Ended Question)
*
Please describe your previous office management experience.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents