Senior End User Support Specialist - 1991

KeyLogic Systems
United States, New Mexico, Albuquerque
1515 Eubank Boulevard Southeast (Show on map)
Jan 22, 2025
Overview Position: Senior End User Support Specialist Location: Albuquerque, NM Salary Range: $23.85 to $28.85 per hour Clearance: Active L Clearance Our customer's organization supports the corporation through development and implementation of sound radiation protection principles for the varied radiological activities performed on-site. Key components of the Radiation Protection organization include an analytical sample diagnostics laboratory, a field instrumentation maintenance/calibration team and a radiation dosimetry group. Each functional group operates and maintains state-of-the-art equipment and testing methods to produce data used for the assessment of radiological conditions for both routine and non-routine site operations and to support of the health and safety of the workforce. The Radiation Protection organization is responsible for the calibration, maintenance, and operation of all in-house radiation detector systems and for maintaining robust quality assurance programs. Analytical data is managed through various software platforms and information management systems that serve as interfaces between the data producers and data users/decision-makers. Responsibilities: KeyLogic is seeking a Senior End User Support Specialist to join the team. This candidate will be expected to support the general IT needs of the analytical sample diagnostics laboratory, the field instrumentation maintenance/calibration team and the radiation dosimetry group. Major duties include: Managing a fleet of radiation detection instrument control computers and ensuring continued compliance with corporate IT security requirements. This candidate will be responsible for ensuring computer systems are appropriate for the instrumentation requirements and will re-build or replace systems when necessary. Will troubleshoot supporting IT infrastructure including printers, scanners, label readers and barcode scanners. They will also assist to integrate new equipment and computer systems into our lab and other information management tools. Qualifications: AA in Computer Science or related field plus 4 years of related experience Must be a US Citizenship Must have an Active DOE L clearance or DOD Secret and be able to obtain and maintain a U.S. Department of Energy Q security clearance Required Skills Unclassified Window Administration for Desktops, and Workstation systems experience for at least 2 years System Setup Familiarity of lab networking Familiarity with Firewall technology & management of private LANs/networks Excellent interpersonal and customer service skills Ability to effectively collaborate with other IT professionals Ability to work well in a collaborative team environment Experience in Enterprise IT infrastructure. This includes high level MS Windows desk top administration and domain administration knowledge Onsite support Desired Skills: Experience with quality assurance testing Prior work developing scripts for automating services tasks About KeyLogic: Supporting critical missions at the intersection of data and science, KeyLogic provides mission management, systems analysis, data analytics, digital transformation, and cybersecurity to customers in the energy, federal civilian, and defense sectors, with a 20+ year portfolio of successes supporting DOE, DOC, EPA, DOD, DHS, FBI, and other federal agencies challenged with complex missions. We help our customers solve the world's most challenging problems with unsurpassed anticipatory service. KeyLogic employs over 600 team members, including systems designers, developers, data scientists, IT and cybersecurity specialists, engineers, mission experts, program managers, and more than 70 Ph.D. scientists. This multidisciplinary team works together solving challenging problems with anticipatory service-always staying one step ahead-benefiting our customers, and ultimately helping build a better world. We are committed to the success of each customer's mission. We care enough to make their mission our mission and their success our success. We take technical service delivery to a level above our peers. Our anticipatory service is best-in-class. All qualified applicants will receive consideration for employment at KeyLogic without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital; or any other status protected by law. KeyLogic is proud to be an affirmative action and equal opportunity employer. NOTE: KeyLogic is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at Recruiting@KeyLogic.com and let us know the nature of your request and your contact information. Request for accommodation will be considered on a case-by-case basis. Job Code: 2452