Business Systems Analyst

In this role, you will Function as application expert and liaison for implementing and maintaining business systems and technologies aligned with our business requirements. Monitor and assess system usage, facilitate process enhancements for cross-functional teams, and drive the adoption of standardized processes and applications across the enterprise.

The primary functional competencies required for this position are customer experience, data integrity and analysis, quality management, and communication and change management.

Your responsibilities will include:

Proactively monitors performance and integrations across multiple platforms and collaborates with stakeholders to identify, isolate, analyze, and resolve issues.
• Coordinates resolution of escalated issues with Haskell IT and/or system vendor technical resources.
• Leads periodic integration and/or coordination meetings with stakeholders, tracks progress and supports implementation of solutions.
• Researches user-reported issues, identifies root causes and resolutions, implements fixes, and liaises between business functions, end users, and technical delivery teams.
• Captures critical data consistently and accurately in systems of record and related applications to advance enterprise data quality, usability, and reliability.
• Participates in end-to-end testing of system technologies and workflows.
• Ensures system quality assurance test results are accurate, thorough and appropriately documented.
• Tracks system defects and enhancements, coordinates resolution and response efforts, provides status updates, and maintains corresponding change logs and release documentation.
• Contributes to the development, communication, and maintenance of end user tools and materials, including operating procedures; business processes; training content, and user guides, etc.
• Educates end users on enhanced functionality through training and communication, providing support and guidance as needed.
• Assists with internal process improvement projects as needed.
• Effectively collects, analyzes, and presents data and feedback on business systems and processes, along with recommended changes to continuously improve user experience and organizational efficiency.
• Travel as required.
• Other duties which may be assigned as needed.

Education/Experience:

• Bachelor's degree (preferred in Computer Science, Accounting, Information Systems) with no experience or associate degree with 2+ years of relevant experience.

To thrive in this role, you'll need:

• Excellent analysis, problem-solving, collaboration, and time management skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft 365 suite of applications
• Experience with Microsoft Dynamics and Digitial Adoption Platforms (DAP) highly preferred
• Experience with AEC project management applications preferred (EcoSys, Procore)

At Haskell, we offer a comprehensive benefits package, including health insurance, retirement plans, professional development opportunities, and more. Join us and be part of a team where your contributions make a difference.

Environmental Factors and/or Physical Requirements:

While performing the duties of this job, this position is required to have ordinary ambulatory skills sufficient to visit other locations; and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, and arm, hand and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment and read application/form information. The associate frequently is required to sit, reach with hands and arms, talk, and hear.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, or protected veteran status.

Haskell will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008. The job description will be reviewed periodically as duties and responsibilities change with business necessities. Essential and marginal job functions are subject to modification.

Haskell is a Drug-Free Workplace.

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