Debit Card Fraud Clerk I

Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and value differences in age, outlook, cultural background, lifestyle and physical ability. We offer career opportunities and advancement across a wide range of disciplines. Ranked top ten in Forbes Best Bank four years in a row, come join our team of customer service experts today!

General Description

The Debit Card Fraud Clerk I is responsible for ensuring the protection from suspicious or fraudulent account activity originating from debit card use or misuse.

Essential Duties and Responsibilities

1. Maintains a strong working knowledge of and utilizes the fraud software designed to monitor account activity from multiple touch points to identify suspicious or fraudulent activity. This duty is performed about 90% of the time.
2. Responds to all internal and external customer inquiries in a timely, effective, and professional manner. This may include but is not limited to processing debit card cancellations and debit card reissue requests, verifying card profiles, and updating card statuses. This duty is performed about 10 % of the time.
3. Maintains regular and reliable attendance, punctuality and personal appearance. Reads, writes, and communicates in a clear and efficient manner via various types of correspondence, such as, in person, phone, email, letters, etc. Adheres to all company policies and procedures, as well as all applicable banking rules, regulations, and laws (including BSA/AML).
4. Performs any other related duties as required or assigned.

Education and Experience Requirements

• High school diploma or GED
• Specialized education and/or related experience preferred
• Regular use of desktop/laptop computer, basic operating systems, and specialized software systems.
• Basic experience with alphanumeric data entry, PowerPoint, Excel, and Word Processing
• Ability to add, subtract, multiply and divide

Physical Requirements

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

• Semi-repetitive and low physical activities.
• Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.
• While performing the functions of this job, the employee is frequently required to talk or hear; regularly required to sit, use hands to handle or feel, reach with hands and arms; and occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 10 pounds.

Great Southern Bank is proud to be an Equal Opportunity Employer, treating all candidates and employees equitably without regard to race, color, gender, religion, national origin, ancestry, age, disability, protected veteran status, gender identity, sexual orientation or any other basis prohibited by law.

Monday - Friday 8:00 AM - 7:00 PM, Rotating Weekends: Saturday 8:00 AM - 6:00 PM, Sunday 9:00 AM - 4:00 PM

Total Hours: 40

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