Patient Appointment Scheduler

Category:

Administration & Office Support

Employment Type:

Contract

Reference:

BH-381617-1

CONTRACT POSITION - W2

ON-SITE POSITION IN PALO ALTO, CA 94305

WORK SCHEDULE:
SUNDAYS - THURSDAYS OR
TUESDAYS - SATURDAYS

PAY RANGE FROM $20.00 TO $25.00 PER HOUR (DEPENDING ON EXPERIENCE LEVEL)

Patient Appointment Scheduler
needed in Palo Alto, CA 94305
for a contract
opportunity with Yoh's client.

The Big Picture - Top Skills You Should Possess:

• Medical office reception
• Scheduling physician appointments
• Strong medical terminology knowledge preferred
• Health insurance knowledge preferred
• Good communication skills
• Customer service skills
• Basic PC Skills (Windows, Excel, and Word)

• Responsible for providing exceptional customer service to patients while on-site
• Scheduling and managing appointments, asking questions and gaining access to services and organizations, greeting patients, navigation assistance, responding to patient complaints
• Facilitates scheduling of physician appointments and care during in-patient and out-patient stays for key individual and assists in navigating the healthcare system.
• Provide patients with a personal connection to the hospital by offering amenities and assistance.
• Acts as non-clinical liaison/concierge/navigator for referred patient in any way the patient needs before, during, or after an encounter with a medical facility.
• Approaches and greets patients, their families, and visitors entering the hospital and clinics; provides clear and concise verbal and written instructions; offers them assistance in locating services, facilities or patients, verifies/confirms time and place of patient appointments,
• Provides practical assistance and emotional support to patients as needed.
• Maintains sensitivity and confidentiality in all aspects of guest interaction.
• Responds immediately and appropriately to injured persons, agitated/escalating individuals/situations in the hospital entrance environment, contacting healthcare providers and/or security as needed.
• Schedules and manages appointments, asks and answers questions about gaining access to services and organizations.
• Serves as the primary point of contact for patients throughout the service experience.

• Work Schedule: Sundays - Thursdays(Sundays 2pm - 10:30pm, Mondays - Thursdays 8:30 am - 5 pm) OR Tuesdays - Saturdays(Tuesdays - Fridays 8:30 am - 5 pm, Saturdays 2 pm - 10:30pm)

• High school diploma or GED equivalent.

• 1+ years' experience working in healthcare setting (i.e., hospital, medical / dental office, nursing facilities etc.) OR completion of a navigation certification program OR 2+ years' experience working in customer service within a non-healthcare industry (hospitality, public relations, banking, concierge services, etc.)
• Basic PC Skills (Windows, Excel, and Word)
• Good communication, customer service, interpersonal skills and cross-cultural competency.
• Working knowledge of EPIC or other patient database
• Strong medical terminology knowledge
• Ability to adjust communications to fit the needs and level of understanding of the receiver
• Ability to demonstrate customer service skills in interactions with all patients, families and staff, including high volume and stressful situations
• Ability to maintain confidentiality of sensitive information
• Ability to remain calm under pressure and apply sound judgment
• Ability to solve problems and identify solutions
• Ability to speak and write effectively at a level appropriate for the job
• Knowledge of computer systems and software used in functional area