Ready to make a difference? At Salem Co-operative Bank, we pride ourselves on offering a work environment where customer service and success are consistently placed front and center. Founded in 1922, we've grown in size, expanded our products and services, and learned to improve from 100 years of experience. Every customer is treated as a unique individual, knowing that not all customers' needs are the same. Our commitment to our community is evident in our philanthropic foundation, Salem Community Benefit, which has contributed over $1.6 million to local organizations. Each year our employees spend many hours volunteering at local organizations in the Salem and Merrimack Valley areas. If you are ready to make a difference professionally, personally, and in the community, we want to meet you!
We are looking for a Vice President, Business Relationship Manager to develop, manage and service all of the financial needs of an assigned loan portfolio as well as an assigned geographic market. You will enhance relationships by cross selling the Bank's products and services and develop new relationships from referrals and outside calling efforts. You will have knowledge of the Bank's policies, procedures and practices in commercial banking along with a focus on servicing customer needs. You may also be responsible for the collection of delinquent loan accounts and overdrafts.
How you will accomplish this:
- Manage an assigned profitable loan portfolio by analyzing and assessing client needs and underwrite new credit requests
- Provide quality, personalized service to ensure client satisfaction and retention
- Provide timely follow up with clients by telephone, written correspondence or personal contact
- Analyze client's financial data and ensure current information is on file
- Present complete loan application package for underwriting
- Evaluate customers and prospects to recognize and identify both business and personal sales opportunities
- Develop and maintain relationships through client and employee referrals, community involvement and sales calls. Track and report this activity.
- Perform on-site calling of current customers. Visit 80% of the portfolio clients 4 times per year in person.
- Cross sell bank products to ensure continued growth in all areas of the Bank
- Participate in business development activities with a focus on prospecting for new clients. Visit 15 prospects per month.
- Interview commercial loan applicants. Gather the required information for credit application, explaining loan options, rates, terms and collateral requirements.
- Assist clients in completing loan application forms, verifying client credit by completing appropriate credit checks, performing financial ratios, analyzing cash flow to determine if client is a credit risk and perform on-site visits
- Complete and obtain all necessary paperwork including loan information sheets, financial statements, insurance and all needed documentation prior to the loan closing
- Ensure credit quality by adhering to loan policy guidelines
- May be responsible for collection of delinquent accounts and exceptions on a timely basis
- Make decisions on overdraft customers adhering to loan policy guidelines
- Perform other duties as assigned
What you will bring to the role:
- Associate's degree with 3-5 years of experience in account relationship management and commercial lending or equivalent combination of education and experience
- Comprehensive knowledge of C&I, real estate lending, and loan servicing
- Strong knowledge of bank products and services and lending products and practices
- Knowledge of banking regulatory and compliance guidelines
- Excellent communication and customer service skills; strong listening skills
- High level of analytical skills to conduct initial loan analysis and monitor the loan's progress in consideration of market trends, interest rates, economic conditions and other factors
- Well-developed interpersonal skills in order to maximize business contacts and develop a working relationship with current loan customers and prospects
- Computer proficiency required, including Microsoft Office suite skills
- Effectively manage and execute multiple priorities and tasks
- Must be detailed orientated, organized, accurate and have excellent follow through skills
- Must be able to make responsible decisions, use good judgment, and problem solve
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Salem Co-operative Bank
Jan 24, 2025