Lead Process Manager, Process and Performance Improvement

National Grid is hiring a Lead Process Manager for our Strategy and Performance department in Syracuse, NY

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live.

The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Reporting to the Director, Electric Performance & Strategy, the Lead Process Manager will work seamlessly with the NY Electric Operations organization and be responsible for driving business performance through strategic planning, data analysis, and continuous improvement initiatives. This role will lead cross-functional teams to develop, execute, and monitor key strategies designed to enhance overall organizational effectiveness. The ideal candidate will possess a blend of strong business acumen, excellent communication skills, be highly organized and have a understanding/training in Lean-Six Sigma methodology. Candidate will enjoy working in a fast-paced organization collaborating with various stakeholders across the Company.

• Support the development and execution of long-term business strategies, ensuring clear milestones are identified, deliverables met, and risks are identified early for remediation.
• Lead cross-functional process reviews to identify areas for operational improvement.
• Champion continuous improvement efforts by applying Lean/Six Sigma tools and techniques to optimize processes, reduce waste, and enhance overall efficiency across the organization.
• Define future-state operations solutions and document current and future processes.
• Ability to build and refine a business case, including benefits (financial, non-financial) and costs
• Ability to prepare and present materials to senior leadership
• Lead and manage change processes within the organization, ensuring that new strategies and improvements are smoothly integrated and adopted across teams.
• In partnership with risk and compliance teams, oversee the assurance processes for the M&C organization ensuring business controls are developed, tested and in alignment with corporate/industry standards.

• Excellent verbal and written communication skills.
• Ability to craft and deliver presentations to management level.

• Bachelor's degree in business, finance or engineering or related field.
• Lean/Six Sigma certifications, or similar experience/knowledge of standard improvement methodologies (5S, Kaizen, Value Stream Mapping, Root Cause Analysis).
• Minimum 5 years of experience in strategy development, performance management, process improvement, and/or risk management.
• Utility experience preferred.
• Financial modeling and value case development experience.
• Advanced communication skills, facilitation experience and interpersonal skills to work effectively with cross functional teams at all levels within the organization.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis and statistical tools.
• Strong project management skills to lead process improvement initiatives.
• Ability to weigh and manage priorities.
• Ability to make decisions as well as influence decision-making.
• Strong working knowledge of Microsoft Suite, including advanced skills with Excel.
• Demonstrated ability to work in high paced and changing environments.

Salary: $110,000 - $129,000

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Internal candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

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