Director, Engagement Center

Closing Date:

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance Arkansas and build a better world through education, research and outreach by providing transformational opportunities and skills, promoting an inclusive and diverse culture and climate, and nurturing creativity, discovery and the spread of new ideas and innovations.

The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.

If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Applicants are required to submit a request for each position of which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Minimum Qualifications:

• Bachelor's degree from an accredited institution of higher education
• At least one year of experience researching and synthesizing data for reports
• At least three years of experience supervising staff or volunteers
• Experience with CRM systems

Preferred Qualifications:

• Advanced degree from an accredited institution
• Two or more years of Engagement or Call Center experience
• Three or more years of experience working in a higher education environment
• Proven record of leadership and collaborative skills
• Graduate of the University of Arkansas - Fayetteville

Knowledge, Skills & Abilities:

• Ability to work and dedication to a unique afternoon and evening work schedule (Sunday-Thursday, 12:30p - 9:30p)
• Strengths in professionalism with strong customer service orientation
• Must excel at working in cross-functional collaborations, working with teams to create innovative strategies and tactics that support Advancement's strategic objectives and goals
• Requires understanding and ability to interact at a high-level with campus constituents, specifically, major gift officers in schools, colleges and units, on a proactive and on-going basis
• Demonstrates a clear commitment to the importance of higher education and the values of the University of Arkansas and University Advancement
• Possesses knowledge and interpretation of current trends in higher education, philanthropy and engagement
• Displays exceptionally strong written and oral communications skills and the ability to describe complex technical information clearly, consistently and effectively
• Exhibits solid experience in stakeholder engagement, strategic thinking, and project management
• Must be adept at managing relationships and serve as a thought-partner with the Engagement Team on projects and initiatives
• Requires strong analytical and critical thinking skills in data analysis to translate data into actionable information through recognizing connections and make meaning out of data
• Requires problem solving skills to identify gaps, prioritize opportunities and challenges and guide good decision-making

• Necessitates mature leadership with a confident style, coupled with flexibility, adaptability and attention to detail, combined with the interest in advancing people and the organization
• Exemplifies trustworthiness with strong personal integrity, work ethic, ethical sensitivity, discretion and perspective, as well as personal charisma
• Epitomizes unity and productivity through leadership modeling and establishes reciprocal rapports that will deliver the best solution possible for the good of the whole
• Values and supports all team members through the recognition of each one's unique contribution and involving them with decision-making
• Works with and builds collaborative relationships with campus constituents by working in the Advancement cross-functional team model
• Promotes sharing of information and transparent communication with team members

Additional Information:

Successful candidate must have the ability and dedication to work a unique afternoon and evening work schedule (Sunday-Thursday, 12:30p - 9:30p).

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds inclusion, opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.