Desktop Support Specialist

TEKsystems
$23.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Illinois, Waukegan
Jan 25, 2025
Description: We are seeking a dedicated and skilled Technical Support Specialist to join our team. This is an onsite position requiring a broad knowledge of Windows and Windows-based systems, including Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, security concepts, and Bomgar/RDP. Top Skills: * Desktop support * Windows 10 * VMware Key Responsibilities: * Provide advanced technical support specific to functional areas and related systems. * Utilize the Service Now ticketing system to manage and resolve issues. * Ensure completion of all assigned work and maintain proper communication with clients. * Meet service level agreements, customer satisfaction, and service demands. * Monitor individual work queues to resolve routine and non-routine VDI issues and requests. * Identify technical and process issues and recommend improvements. * Ensure compliance with applicable corporate and divisional policies and procedures. * Complete tasks as assigned by dispatchers and management. * Update service tickets appropriately and in a timely manner. * Resolve technical issues and act as a technical contact for escalated issues. * Maintain a high level of customer satisfaction. Skills Required: * Broad knowledge of Windows, Active Directory, PowerShell, Microsoft Office 365, MS Teams, OneDrive, security concepts, and Bomgar/RDP. * Advanced technical computer skills for technical support. * Experience with the Service Now ticketing system. * Strong customer service orientation. * Adaptive, flexible, and good problem-solving skills. * Effective communication skills, both verbal and written. Join our team and contribute to a dynamic and supportive work environment. If you have a passion for technology and customer service, we would love to hear from you! Pay and Benefits The pay range for this position is $23.00 - $25.00 * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position will be accepting applications until Feb 1, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.