Vice President, PD Service Delivery

A pioneer in K-12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visitamplify.com.

Amplify is seeking a full-time Vice President, PD Service Delivery with a background in management, education, coaching, and/or school leadership, as well as experience in leading large, growing customer-facing teams, a demonstrated track record of understanding and meeting customer implementation needs at scale and across all customer types, and a record for successful partnership with sales and customer success teams to deliver a coherent, consistent customer experience, to join our PD team and make an impact on educators and students.

Essential Responsibilities:

The Vice President, PD Service Delivery (VP, PD Delivery) is a senior leadership role within Amplify, reporting to the EVP, Customer Experience. The VP, PD Delivery is responsible for preparing and continuously developing teachers and administrators to achieve outstanding results with students. They set the vision and direction for our PD delivery team members responsible for delivering training and development to teachers and administrators and managing large/complex professional development accounts. At the center of PD Delivery is a deep customer orientation and relentless focus on driving student outcomes through our Amplify program.

The VP, PD Delivery will lead a regionalized, cross-product professional services organization delivering district-wide and school-based implementation and ongoing support and development across the country. With a focus on training, coaching, and developing, this role will enable these individuals as they deliver consistent, high quality training sessions, develop multi-year, district-wide professional development strategies, advise district leaders on key pedagogical questions and change considerations, and conduct district-wide program reviews.

This role will lead Amplify's PD Delivery team, leading national PD service delivery led by 100+ FTE/FXT staff and 900+ contingent workers regionalized across the country. The VP, PD Delivery will direct and lead a team of regional leaders who support our district customers. This role will partner closely with our Customer Success and Sales teams in our collective effort to ensure excellent and consistent end-to-end customer experiences for all Amplify accounts.

The VP, PD Delivery will work cross-functionally with senior leadership to ensure a strong, collaborative and customer-focused culture is in place that complements the goals and missions of our customers, while driving broader PD- and company-wide goals. As the "face" of Professional Development to our customers, the VP, PD Delivery will ensure a delightful experience for every customer. They will maintain a pulse on customer needs and work closely with CX Leadership Team members to ensure that our standard offerings meet customer needs, customer development needs are met, and ensure we maintain a high bar of delivery while evolving our approach to measuring impact.

We are looking for candidates who are visionary and can see around the curve; who are passionate about education; love engaging and delighting customers; successfully manage up, down, and across teams; are exceptional people managers who take proactive and responsive steps to maintain a high bar at scale; nimbly manage multiple projects; have strong Amplify program knowledge; communicate ideas and plans crisply and clearly; are highly organized and creative; are self-starters and problem solvers; are comfortable learning and growing in public; are tech savvy; and are team players.

1. Setting Vision and Direction:

• Understanding Customer Needs: Cultivate a deep understanding of customer needs to inform the development of offerings and drive exceptional delivery of professional development offerings and learning experiences. Emphasize standardization and scalability, ensuring a consistent, excellent "Amplify" experience.

• Regional Collaboration: Collaborate with centralized PD team leadership to align on contractor hiring, onboarding, ongoing development, and scheduling/operations needs.

• Solution Proposals: Envision and propose impactful solutions for schools, districts, and Amplify PD regional teams implementing Amplify programs.

• Adaptability and Future Focus: Stay informed about internal and current customer needs, industry standards, and diversity, equity, and inclusion.

2. Services Delivery:

• Oversee Day-to-Day Operations: Manage execution of the Professional Services function, including financials, budgets, and large engagements.

• Set the standard for "Amplify" PD: Maintain a level of quality, professionalism, and brand standard that is uniquely "Amplify" across our teams

• Delivery at Scale: Partner with regional PD leaders to ensure timely and high-quality delivery of PD services. Drive continued scaling of the PD team, working closely with CX and Sales to drive additional sales, keeping an eye on revenue growth and driving our work to maintain/grow PD margins.

• Ensure a Consistent, Excellent Bar: Maintain consistency in service delivery across regions, focusing on cross-product and cross-platform training.

• Appropriately Tailor PD Services: Meet the educational and instructional needs of each customer given their profile.

3. Team Management:

• Effective Collaboration: Collaborate with centralized PD teams, CX, and Sales teams to ensure a superior PD experience that enhances the customer and student experience.

• Leadership and Direct Management: Directly manage Regional Vice Presidents, ensuring clarity on vision, direction, strategy, and alignment with department- and company-wide goals. Support direct reports in developing and holding clear expectations, developing a bench of strong talent.

• Performance Metrics: Establish impactful performance metrics, measure objectives against customer SLAs, and drive the team to meet or exceed department- and company-wide outcomes.

• Strategic Planning: Plan key milestones, assign roles, and seek input to achieve outcomes and strategic priorities.

• Risk Management: Identify and mitigate risks for key strategies and accounts, providing effective solutions to escalations.

4. Cross-Functional Collaboration:

• Strategic Stakeholder Engagement & Collaborative Leadership: Serve as a key internal leader, fostering trust and alignment across centralized PD teams, CX, Sales, Product, PD Design & Development, Human Resources, IT, Legal, Government Relations, and other relevant teams. Act as a bridge between these functions to develop and execute strategies that enhance PD delivery, customer experience, and organizational effectiveness.

• Sales Partnership & Integration: Establish and nurture a deep partnership with Sales to ensure seamless alignment on PD offerings, pricing, and customer needs. Act as a trusted advisor to Sales leadership, supporting efforts to meet customer demand, improve customer satisfaction, and drive revenue growth through clear and consistent communication, joint planning, and training.

• Motivation and Alignment: Inspire and influence PD team members to align with department- and company-wide priorities, including simplifying, standardizing, and scaling PD offerings. Leverage insights from cross-functional partners to identify opportunities for greater efficiency and impact while driving team buy-in for shared goals.

• Model Leadership & Relationship-Building: Exemplify strong leadership and collaborative skills by building trusted relationships with internal senior leadership and external customers. Actively foster a culture of partnership, transparency, and innovation across teams, ensuring alignment on shared goals and a unified approach to delivering excellent outcomes.

5. Operational Leadership:

• Strategic Decision-Making: Drive and prioritize key strategies that support full- and part- time team members in executing exceptional learning experience based on data.

• Financial and Operational Leadership: Lead financial and operational actions, including overall resource allocation, development of internal budget and operational practices, and the management of internal budgets and processes. Ensure the PD team operates within financial targets while optimizing resources effectively.

• Talent Strategy: Activate a PD strategy to hire, onboard, develop, and retain top-tier talent within Professional Learning Specialists, guiding educators toward targeted outcomes.

• Onsite Engagement: Attend onsite visits to drive exceptional outcomes, norm on implementation strength, and leverage learning for continuous development of team members.

• Strategic Travel: Travel strategically (~20% of the year) to support PD engagements, implementations, and internal collaborations.

• Flexibility: Undertake ad hoc additional duties as designated by the EVP, CX.

You are a good fit for this role if you:

• Embody finesse. Interact with customers (and internal team members) in ways that get to the outcome you're looking for, despite situations that have grey areas and a range of potential outcomes. Notice what's unsaid and handle sensitive dynamics. Apply good judgment to delicate scenarios and take appropriate next steps.

• Feel energized - not drained - by external, cross-functional, cross-departmental work and lateral management. You're excited to work with others to achieve results. You're eager to bring people in, invest them in clear outcomes and expectations, and move toward outcomes - at scale and across all job types (FTE, FXT, and contractor).

• Lead with radical ownership. You own the work, the challenges, and the wins of the full department.

• Are able to easily toggle between the balcony and the dance floor. You are focused on the big picture AND understand the importance of details. You are able to motivate others to do the same.

• Get things done. You have a bias toward action and can size up risk and opportunity effectively to move teams forward - closing the loops, driving work forward, and doing so with a high bar (while managing the paralysis perfection orientation can bring). You make sure to always close the loop.

• Push yourself and others to find the "third way." Does not get caught up in binaries, able to move away from right/wrong thinking by considering alternative, win/win solutions that support intradepartmental and company-wide goals.

• Proactively communicate - crisply, clearly, and compellingly. Communicates up, down, and sideways - anticipates questions and pushes out information externally to customers and to internal teams.

• Have "simple, scalable, standardized, and sellable" tattooed on your heart. Aligned and in love with our current PD principles. Are constantly working toward scaling excellence in efficient, yet responsive ways.

• Represent our Amplify PD brand in every/all spaces and places. Prioritizes building relationships; leads with "how might we" vs "we can't", demonstrates finesse, and consistently seeks opportunities to position PD as a leading team within our company and across our field.

Minimum Qualifications:

• 10+ years of management and operations experience

• Past success in a management role with 50+ direct and indirect reports (internal or external) overseeing training, coaching, and development activities for that team

• Bachelor's Degree or equivalent related work experience

• Experience with budget management

• Experience working cross-functionally to execute on strategic goals

• Exceptional written and oral communication and presentation skills

• Strong understanding of the educational landscape across states and districts

Preferred Qualifications:

• Experience in the field of education, school / district leadership, educational publishing / technology

• Salesforce and Google Suite experience and a strong appetite to learn new, relevant technologies

• Experience with budget management of an organization of $5M+

ADDITIONAL INFORMATION

Location: This position requires that the Vice President is permitted to work in the US, have residency in the US, and possess a valid US driver's license. If selected, a regional assignment will be issued, but you may be asked to travel throughout the country based on business needs.

Travel: Travel is required and considered an essential function of the job. This role will require an average of 20% travel throughout the year. Travel includes overnight stays at hotels and transportation via car, plane, and/or public transportation. All travel-related expenses are initially paid in advance by the employee (eg, lodging, daily meals). Reimbursements for these expenses - including mileage if driving your own car and compensation for time traveling - will be processed 2-3 weeks following submission of the expense reimbursement requests.

Equipment: This position requires reliable home internet that can support video calls on Google Meet and Zoom and a quiet, professional place to conduct meetings.

Compensation and Benefits: The gross salary range for this role is $195,000 - 220,000. This role is eligible to receive an annual discretionary bonus that rewards individual and company performance. Salary is also one component of the Amplify Total Rewards package, which includes a lucrative 401(k) plan, incentive stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave and access to best-in-class development programs. PD Strategists are also able to keep all travel points for flights and hotels booked for work-related travel.

Any communication to applicants relating to the Amplify hiring process will only come from email addresses with the domain amplify.com.

What we offer:

Salary is only one component of the Amplify Total Rewards package, which includes a 401(k) plan, stock options, competitive health insurance and mental health options, basic life insurance, paid time off, parental leave, and access to best-in-class development programs. The gross salary range for this role is $195,000- $220,000. This role is eligible to earn an annual discretionary bonus that rewards individual and company performance.

We celebratediversityand are committed to creating an inclusive environment for all employees. To that end, we seek to recruit, develop and retain the most talented people from adiversecandidate pool.

Amplify is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

This position may be funded, in whole or in part, through American Recovery & Reinvestment Act funds.

Amplify Education, Inc. is an E-Verify participant.

If selected, a background check will be required. As required by state and local laws and district policies, you may also be required to provide additional documentation, such as proof of vaccination or submit to enhanced background screening, including fingerprints.