Technology Support Analyst

The Division of University Advancement, under oversight by the Vice Chancellor of University Advancement, is the friend-raising and fund-raising arm of the general academic areas of the university; therefore, all of its activities are designed to generate support, financial or otherwise, for East Carolina University. The units and subunits within the division work together to identify, involve, cultivate, and solicit alumni and friends of the university to gain financial support from the private sector for the purpose of enhancing the long- and short-range growth and welfare of the university. University Advancement is comprised of the East Carolina Alumni Association, the ECU Foundation, and the ECU Medical and Health Sciences Foundation.

This position reports to the Director of Advancement Services and is within the Strategic Advancement Operations reporting structure of University Advancement. Advancement Services is responsible for maintaining the University's Alumni/Donor CRM and provides a variety of complex, ad-hoc reports. Currently, University Advancement is implementing a new Kindsight's Acend CRM solution that is projected to take 2 years. This position will be engaged throughout the implementation of Phase 1 and Phase 2 Functional Sprints and serve as University Advancement's Salesforce Administrator. Kindsight is a Salesforce partner and their Ascend fundraising CRM is hosted on the Salesforce cloud platform.

20% - Product Management:
Collaborate with business and technical stakeholders to design, configure, and implement Kindsight Ascend. Stay informed on vendor product road maps and contribute to the overall strategy and day-to-day activities involved in administering Ascend.

15% - Problem Solving:
Work with UA leadership, business users, and technical stakeholders to solve business problems using the Salesforce platform. Streamline process for creating new donor records during peak periods of giving like Pirate Nation Gives ( PNG). Develop integration with ITCS Enterprise Systems for loading alumni to Ascend outside the normal graduation cycle.

15% - Process Automations:
Work with campus stakeholders to create, maintain, and enhance automated business processes. Develop integrations with ITCS Enterprise Systems for loading engagement data for students, alumni, and constituents. Create leadership dashboards and reports utilizing Salesforce CRM Analytics and Power BI.

10% - Reporting:
Create complex SQL queries to create a wide variety of ad-hoc reports in response to request to retrieve data and generate lists from our existing Oracle database (Agilon ONE). In addition to converting existing ecuBIC reports to either Salesforce CRM Analytics or Power BI for new Ascend conversion

10% - Project Management:
Plan and oversee Kindsight/Salesforce projects to ensure they are completed on time and within budget.

10% - Change Management:
Manage changes to business processes, technology, and people within Salesforce environment.

5% - Security and Access Control:
Customize the user experience and manage profiles, permissions, roles, and groups. Proactively set up permissions to manage and protect customer and business data.

5% - Documentation:
Create and document processes to ensure data in Salesforce is managed correctly.

5% - Professional Development:
Stay up to date with new Salesforce technology and inspire the campus to do the same.

5% - Other duties:
Other duties as assigned.

Associate degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position's role; or Bachelor's degree from an appropriately accredited institution and one year experience in the information technology field related to the position's role; or Bachelor's degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Advanced level requires an additional two years of experience.

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If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on budget, UNC salary administration, and/or candidate qualifications.

East Carolina University is an equal opportunity and affirmative action employer who is committed to workforce success and cultivating a culture of care, belonging and opportunity for our faculty, staff and learners and all stakeholders. All qualified applicants will receive consideration for employment without regard to their race/ethnicity, color, genetic information, national origin, religion, sex, sexual orientation, gender identity, age, disability, political affiliation, or veteran status.

Individuals requesting accommodation under the Americans with Disabilities Act Amendments Act ( ADAAA) should contact the ADA Coordinator at (252) 737-1018 (Voice/ TTY) or ADA-Coordinator@ecu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. ECU participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. If highest degree earned is from an institution outside of the U.S. and its territories, final candidates are required to have their degree validated as equivalent to the degree conferred by a regionally accredited college or university in the U.S.

If you experience any problems accessing the system or have questions about the application process, please contact the Department for People Operations, Success, and Opportunity at (252) 328-9847 or toll free at 1-866-489-1740 or send an email to employment@ecu.edu. Our office is available to provide assistance Monday-Friday from 8:00-5:00 EST.