Director of Access Services

The College of University Library & Learning Sciences (UL&LS) is looking for a forward- thinking, service-oriented, collaborative leader for the Director of Access Services, with a keen sense of the evolving role of research libraries in the digital age and demonstrated knowledge of best practices and emerging trends in public services for research libraries. The faculty rank, tenure status, and salary (minimum $95,000) are negotiable based on qualifications and experience.

Reporting to the Associate Dean for University Libraries, the Director will provide overall leadership, mentorship, and vision for the Access Services Unit, which includes 35 staff and 85 students. The Director will oversee the development, enhancement, and assessment of user-centered services to meet the evolving needs of students, faculty, and staff. Current services include frontline circulation, resource sharing, and information services across three library buildings of various sizes and specialties, and an off-site high density storage facility. The Director will lead an eleven-member Access Services Leadership team and supervise five operations managers, one library services coordinator, and two special program managers.

As a member of the Associate Dean's Leadership Team, the Director will collaborate with other units in the college to proactively plan and implement services. The successful candidate will be a creative, enthusiastic, and experienced administrator with a strong record of leadership and innovation. The ideal candidate will have excellent interpersonal skills, including adaptability, a willingness to listen, the ability to inspire, and a commitment to consensus-building. They will possess comprehensive knowledge about research libraries and demonstrate their commitment to ongoing professional development through scholarly research and publication, presentations, and service participation.

• Supervises members of the Access Services Leadership Team and provides oversight for the overall Access Services unit, which consists of 35 professional staff and 85 student employees;
• Collaborates with the Access Services leadership team to evaluate and develop policies and procedures that align with organizational goals and enhance operational effectiveness;
• Consults closely with unit colleagues, and supports them in their daily work, professional development, and interaction with patrons;
• Provides leadership and direction for the services and operations related to circulation, space use and management, stack maintenance, resource sharing, and reference and information services;
• In consultation with Facilities Services and the Disaster Response Team, coordinates responses to security incidents in public areas of the buildings;
• Provides leadership and direction for the Adobe Creative Commons and the Indigenous Nations Library Program;
• Promotes student employment as a high-impact activity by supporting the development of a continuous training and learning program;
• Serves as a member of the senior library leadership management team, contributing to strategic planning and institutional goal setting;
• Partners with other units in the library to collaborate on shared goals;
• With the members of the Access Services leadership team, conducts ongoing assessments of library service points to identify areas for improvement and implements updates to policies and procedures to optimize user experience and efficiency;
• Leads Access Services staff in generating and analyzing statistics on the use of facilities and collections;
• In coordination with library leadership, provides guidance regarding privacy, confidentiality, copyright, and use policies;
• May represent UNM in regional and national consortia.

The University Environment

UNM Land Acknowledgement: Founded in 1889, the University of New Mexico sits on the traditional homelands of the Pueblo of Sandia. The original peoples of New Mexico Pueblo, Navajo, and Apache since time immemorial, have deep connections to the land and have made significant contributions to the broader community statewide. We honor the land itself and those who remain stewards of this land throughout the generations and also acknowledge our committed relationship to Indigenous peoples. We gratefully recognize our history.

UNM is a Tier I Research Institution, a Hispanic-serving institution, and the flagship university in a majority minority state. UNM attracts a culturally diverse student population and has strong academic and research programs focused on the Southwestern United States, Indigenous studies, and Latin America. To support UNM's campus, constituents and colleagues, the College of University Libraries & Learning Sciences affirms its commitment to honor diversity, ensure fairness and access, and create an environment where all employees are treated respectfully. These commitments include supporting UNM and CUL&LS JEADI (Justice, Equity, Accessibility, Diversity, and Inclusion) initiatives and the CUL&LS Anti-Racism statement: https://ulls.unm.edu/about/dei-files/anti-racism- statement.pdf

The College of University Libraries & Learning Sciences includes University Libraries (UL), the Organization, Information and Learning Sciences (OILS) academic program, and the UNM Press.

The UL is a member of the Association of Research Libraries, the Greater Western Library Alliance, the New Mexico Consortium of Academic Libraries, and leads the LIBROS Consortium of seventeen academic libraries in New Mexico. The UL contains over 3.5 million volumes with specialized content in Latin American, Native American, and Southwest Hispanic studies spread across three branch libraries: Centennial Science and Engineering Library; Fine Arts & Design Library; and Zimmerman Library (social sciences, education, and humanities). Zimmerman Library also houses the Center for Southwest Research and Special Collections, the Indigenous Nations Library Program, the Adobe Creative Commons, and a Regional Federal Depository Library Program.

Why Albuquerque? https://advance.unm.edu/why-abq/

• An earned Master's degree from an ALA-accredited library/information sciences program or equivalent OR a terminal degree by the start date;
• Five years of progressively responsible experience working in a library setting;
• 3 years of experience supervising professional and/or paraprofessional staff.

• Demonstrated commitment to diversity, equity, inclusion, and student success, as well as working with broadly
  diverse communities;
• Evidence of effectively leading and managing a team in an academic/research library, including conflict management,
  problem-solving, analytical, and decision- making skills;
• Ability to lead a team through organizational change (including changing technologies, needs, and priorities);
• Demonstrated ability to contribute to long-term planning and articulate a clear vision for access services that aligns
  with institutional and library-wide goals;
• Experience providing and assessing excellent customer service and user support in a public service environment;
• Experience mentoring and fostering professional development among team members;
• Experience leading and completing projects;
• Evidence of effective written, oral, and interpersonal communication skills;
• Spoken or written proficiency in Spanish or an Indigenous language of the greater Southwest;
• Record of librarianship/teaching, scholarship, and service to support appointment as an Associate Professor or
  Professor.

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Applicants who are appointed to a UNM faculty position are required to provide an official certification of successful completion of all degree requirements prior to their initial employment with UNM.

The University of New Mexico is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability, or any other protected class.